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It combines scenario planning models with job redesign methodologies through an iterative process designed to help teams translate workforce transformation concepts into practical implementation.
NHG Health’s Centre for Healthcare Innovation (CHI) has launched the CHI Workforce Accelerator, a structured platform aimed at helping healthcare organisations move workforce transformation from planning into implementation.
Launched as part of CHI INNOVATE 2026, the Accelerator is positioned as Singapore’s first structured platform to support healthcare workforce transformation through job redesign, rapid prototyping and cross-sector collaboration.
The initiative comes as healthcare systems face rising pressure from ageing populations, changing care needs and rapid technological development. CHI said the Accelerator will support healthcare organisations and professionals in redesigning roles and testing new care models within a three-to-six-month timeframe. It combines scenario planning models with job redesign methodologies through an iterative process designed to help teams translate workforce transformation concepts into practical implementation.
Its four-stage approach covers reimagining future roles, redesigning roles, rapid prototyping of roles, and rolling out roles. The model includes a sandbox learning loop to support continuous testing, learning, and refinement, while encouraging teams to explore how technology and AI can support job redesign, augment professional practice and create new opportunities for care delivery.
Workforce capability building
Alongside the Accelerator, CHI said it is also strengthening workforce capabilities through its academies and professional platforms. The Centre for Allied Health and Pharmacy Excellence and the Centre for Asian Nursing Studies will equip healthcare professionals with skills and frameworks to redesign roles, workflows and teams. Community initiatives will also build capabilities among volunteers and caregivers to support more distributed models of care.
These efforts will be reinforced through collaboration with professional advocacy groups, enabling the real-world testing of emerging care models, roles and skills – with the aim to help healthcare professionals take greater ownership of their development while supporting productivity and well-being across the sector.
CHI said a key component of its workforce transformation agenda is the development of an AI-ready healthcare workforce. The Centre will advance the use of agentic AI as a digital co-worker in healthcare, exploring how AI agents can support teams in redesigning routine work, coordinating tasks and testing new care models.
As part of this effort, NHG Health is developing a consultation paper on the role of agentic AI in the future workforce, inviting healthcare, technology and other partners to collaborate on how AI can augment healthcare teams, reshape workflows and support sustainable workforce transformation.
To put this into potential practice, CHI is building an innovation ecosystem that gives healthcare staff pathways to test, build and scale digital and AI-enabled solutions. This includes its Digital Innovation Studio partnership with Amazon Web Services, which supports capability-building, technical advisory, architecture guidance and coordinated prototyping across NHG Health.
CHI will also expand this ecosystem through a partnership with Microsoft to establish an AI Landing Zone in July 2026. The safe testing environment will allow healthcare staff to prototype and test agentic AI solutions using Microsoft AI tools before wider adoption. Microsoft will also provide training and technical guidance to help healthcare teams translate use cases into solution designs suited for clinical and operational settings.
Clinical leadership capability building
The above aside, as AI moves from pilots into clinical workflows, CHI will introduce the CHI Clinical AI Fellowship, hosted by NHG Health in partnership with Guy’s and St Thomas’ NHS Foundation Trust and the Health Sciences Authority.
The Fellowship is designed to develop clinical leaders who can combine clinical judgement with AI fundamentals, regulation, evaluation, workflow integration and digital transformation. The goal is to support the safe and effective implementation of AI in real healthcare settings.
NHG Health said together, these efforts" connect strategy, innovation support, access to the right technology, and clinical leadership capability" as part of a broader effort to develop agentic AI for the future healthcare workforce - what it says sets a shared agenda for collaboration, enabling structured testing, and building the capability needed for responsible adoption in healthcare.
Commenting on the overall approach, Professor Joe Sim, Group Chief Executive Officer of NHG Health, said: "Transforming our workforce is necessary to meet the demands of healthcare tomorrow. It is about ensuring our healthcare professionals are well-equipped with the skillsets and toolsets, and taking agency to reimagine the future of health, and redesign their work."
More details on the upcoming initiatives, including details on the Workforce Accelerator, can be found here.
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