Human Resources

Toggle

Article

rude businessman

Why being rude at work is more harmful than you thought

HR Vendors of the Year Awards is back again for its 5th year with a fascinating gala night to celebrate the best HR vendors in Hong Kong. Winning is both an affirmation of the exceptional quality of your work in the industry and among peers. Enter Awards now
Contact us now for more details.

Ever notice that when a boss bullies one employee, the employees also start bullying each other? This might be because bad behaviour in the workplace is contagious.

According to a study by the University of Florida, when people encounter rude behaviour at work, they are more likely to perceive rudeness in subsequent interactions.

This increases the likelihood of them being rude in return.

“When you experience rudeness, it makes rudeness more noticeable,” said lead author Trevor Foulk, a doctoral student in management at UF’s Warrington College of Business Administration. “You’ll see more rudeness even if it’s not there.”

Tracking negotiation of 90 graduate students with their classmates, the researchers found that those who rated their first negotiation partner as rude were more likely to be rated the same by their next partner.

This shows that they have unknowingly passed along their first partner’s rudeness. The same effect is seen even when the first and second negotiations happen a week apart.

ALSO READ: Hey boss, you’re being rude

The study also found that just like how those who experienced rudeness were more likely to be rude to others, the people who witnessed rudeness were also more likely to pass it on.

The study found that after watching a video of a rude workplace interaction, participants answered a neutral-toned fictitious customer email with more hostility than those who viewed a polite interaction before responding.

ALSO READ: Is this Singapore’s rudest boss?

“That tells us that rudeness will flavor the way you interpret ambiguous cues,” Foulk commented.

“You might go your whole career and not experience abuse or aggression in the workplace, but rudeness also has a negative effect on performance. It isn’t something you can just turn your back on. It matters.”

Image: Shutterstock



Gathering 50 top regional chief HR and senior business leaders at a three-day business retreat forum, the exclusive HR Innovation Leaders' Summit will happen from September 9-11. Get involved.

Read More News

Trending

Leave a Reply

You must be logged in to post a comment.