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Human resources interviews Anthony Leung, FedEx Express’ managing director for Hong Kong and Macau, to learn his career journey and the biggest talent challenge in the industry.
Vital Stats: Anthony Leung was promoted to the position of managing director in June 2009 and is responsible for the FedEx operations that include management of over 1,100 employees in the territories. He is also tasked with developing and executing corporate strategies to drive the business forward.
Since joining FedEx in 1996, Leung has held key engineering and operations management roles, overseeing network planning and infrastructure development for Hong Kong and the Greater China region.
What does your typical workday look like?
I’m responsible for overseeing FedEx’s operations in Hong Kong and Macau and driving corporate strategies that support business growth in the market. A big part of my work involves ensuring smooth day-to-day operations and capitalising on market opportunities to support revenue growth.
On a daily basis, I meet with team members and provide support where needed to meet our business goals. For example, I hold regular team meetings to review our service level and customers’ feedback, which allows us to identify opportunities and come up with strategies to enhance the quality of our service and customer satisfaction.
You joined FedEx in 1996 and have stayed with the company since then. What has kept you at FedEx for two decades?
I’ve never been more proud to be part of the FedEx family, and my passion for the international transportation industry is probably what keeps me going.
FedEx’s unique culture, which is built upon the “people-service-profit” (P-S-P) philosophy, has inspired me so much throughout my time with the company.
FedEx believes by taking care of its people it will help employees deliver outstanding service for customers, which leads to increasing profits which are used to reward its people and reinvest in the company’s future, and so the cycle continues.
It is also inspiring to see how we deliver the “purple promise” – making every FedEx experience outstanding for our customers.
What is the biggest talent challenge in the industry today?
With the rapid development of eCommerce, the logistics industry has evolved significantly over the past few years. The increasing use of industry 4.0 technologies such as automation, artificial intelligence and internet of things technology has transformed the way businesses operate, including how logistics are managed.
The biggest challenge is attracting talent who is capable of embracing these changes and can quickly adapt to the evolving business environment.
At FedEx, we are committed to providing our team members with support and training to help them excel in their jobs and develop their skill sets amid the changing business environment. For instance, we offer tuition assistance to team members and provide them with access to more than 1,000 e-learning courses through our intranet.
How can the HR function contribute better to organisational goals?
The HR function can better support organisational goals by creating an environment where our employees feel secure enough to take risks and be innovative to go above and beyond customers’ expectations.
Can HR leaders make it to the C-Suite level?
At FedEx, our promotion from within policy is designed to support our employees’ career development within the company. In fact, more than 75% of our directors and managers in Asia were promoted internally at FedEx.
The advance into management programme is another career development programme that provides employees with opportunities to advance their career into management positions through a structured leadership training programme.