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The HPC model is built upon four strategic pillars including employee wellbeing & engagement and achievement & talent development.
Malaysia's Public Service Department has launched the RISDA High Performance Culture (HPC), in line with the Bicara Figura: RISDA 2025 Programme.
Announced on Thursday (15 May 2025), HPC was conceptualised following the RISDA Field Officers Convention 2025, in response to Deputy Prime Minister YAB Dato’ Seri Dr. Ahmad Zahid bin Hamidi’s call to move beyond a ‘business as usual’ approach toward a strategy that is targeted, inclusive, and results oriented.
It represents a structured organisational transformation model aimed at enhancing service delivery to small farmers nationwide. The model is built upon four strategic pillars:
- Leadership & governance
- Achievement & talent development
- Technology & digitalisation
- Employee wellbeing & engagement
These are supported by eight core values, including:
- Integrity
- Efficiency
- Accountability
- Excellence
- Innovation and creativity
- Collaboration and cooperation
- Agility and adaptation
- Focus on results and impact
The approach is designed with the goal of embedding a high-performance, value-based work culture across the public sector, reflecting best practices found in high-performing global organisations.
By doing so, it aims to reshape public service delivery into a citizen-centric experience that is efficient, impactful, and trusted. YBhg. Tan Sri Wan Ahmad Dahlan bin Haji Abdul Aziz, Director General of Public Service (KPPA), emphasised that reform is not merely rhetorical but must translate into tangible improvements felt by the people.
He urged civil servants at all levels to actively contribute to initiatives like HPC and to foster a shared sense of responsibility in realising the goals of national development.
The HPC initiative seeks to support Malaysia's Civil Service Reform Agenda (ARPA), which positions noble values as essential drivers of improved governance, service delivery, and institutional integrity.
READ MORE: Malaysia rolls out strategy to provide rural youth with digital skills and global exposure
Lead image / Jabatan Perkhidmatan Awam
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