Learning & Development Asia 2024
Winning Secrets: Transitioning from a traditional HR operational model to a digitalised one at Lenovo

Winning Secrets: Transitioning from a traditional HR operational model to a digitalised one at Lenovo

Anqi Miao, AP Benefits Sr. Specialist, and Jugnu Goyal, AP Rewards Leader, share on the journey to Lenovo's benefits technology solution seamlessly integrating with its HRIS. 

In its journey from a global devices company to becoming a broader technology leader, Lenovo's HR strategy has scaled its operations to accommodate a larger workforce. The team's greater focus on digitalisation of HR operations aims to enhance the employee experience, foster policy agility, and enable data-driven decision-making. 

This includes the digital transformation of its benefits management, which has not only streamlined operations but also significantly improved the employee experience. With this, the organisation's personalised benefits plans address employees' unique needs and life stages while ensuring robust and secure integration with internal systems.

As the team ensures to incorporate this transition well within its HR strategy, Lenovo has won gold for 'Excellence in Digital Transformation' at the HR Excellence Awards 2023 in Singapore.

Anqi Miao, AP Benefits Sr. Specialist, and Jugnu Goyal, AP Rewards Leader, share more on the journey to Lenovo's comprehensive benefits technology solution seamlessly integrating with its HRIS. 

Q Congratulations on your top performance at the HR Excellence Awards! How has your HR and people strategy contributed to your success this year?

Our HR and people strategy has been instrumental in our success this year. We are on an exciting journey, transitioning from a global devices company to a broader technology leader. This transformation is deeply intertwined with our HR strategy. We have focused on greater digitalisation of our HR operations, aimed at enhancing the employee experience, fostering policy agility, and enabling data-driven decision-making.

Our HR strategy aims to scale operations to accommodate a larger workforce as we evolve into a services & solutions organisation. We're designing personalised benefits plans that address employees' unique needs and life stages while ensuring robust and secure integration with internal systems. Through these measures, we've managed to create an engaging and supportive work environment that has propelled us to our top performance this year.

Q Looking back at your achievements, what aspect of your HR initiatives are you most proud of and why?

One of the HR initiatives that we are most proud of is the digital transformation of our benefits management. We were able to leverage our global partnership for brokerage services, which resulted in cost savings. The journey from the RFP rollout to the vendor selection, communication, and project planning was a massive undertaking that has now led to a comprehensive benefits technology solution seamlessly integrated with Lenovo's HRIS, payroll, and IT infrastructure.

This digital transformation has not only streamlined our operations but has also significantly improved the employee experience, making it a key achievement for us this year.

Q During your HR journey, what were some significant obstacles you faced, and how did you overcome them to achieve excellence?

Transitioning from a traditional HR operational model to a digitalised one was our main challenge at Lenovo. Implementing personalised benefits plans and integrating them securely with internal systems required a comprehensive strategy.

To tackle this, we formed a project steering committee, prepared detailed process maps, and conducted regular reviews of project timelines and milestones. Meanwhile, digitalising our benefits management presented issues of security, integration, and user adoption. We leveraged our partnership with system provider for implementation support and focused on change management for smooth user adoption. These steps helped us navigate the obstacles, leading to successful HR initiatives and an enhanced employee experience.

Q How does your organisation measure the success and impact of your HR initiatives?

At Lenovo, we measure the success and impact of our HR initiatives through a combination of quantitative and qualitative metrics. The implementation of our rewards dashboard, designed to have an ongoing link with Lenovo's HRIS system - Workday, has been crucial in this regard. It automatically updates with new information from Workday at every monthly refresh, providing us with real-time insights into our rewards analytics.

Additionally, we also monitor key metrics such as employee participation rates, satisfaction levels with benefits, and usage of the benefits platform. These metrics provide us with a comprehensive understanding of the success and impact of our HR initiatives.

Q In what direction do you see the HR/people function evolving in the future, considering the emerging trends?

Our HR function will continue to evolve with emerging trends, particularly in the areas of digitalisation and personalisation.

As the workforce becomes more diverse and tech-savvy, HR functions will need to leverage technology to offer more personalised and flexible benefits and services.

Moreover, data will play an increasingly important role in HR decision-making. We expect to see more sophisticated use of HR analytics, enabling us to track key trends, anticipate workforce needs, and design more effective HR policies and programs.

Finally, as remote working and flexible work arrangements continue to rise, HR functions will need to adapt to manage, engage, and support dispersed teams effectively. This will require innovative approaches to communication, collaboration, and employee engagement.


Read more interviews on why organisations have won trophies for their HR practices - head over to our Winning Secrets' section!


Lead image / Provided 

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