OCBC launches AI chatbot to support productivity of its employees globally

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The chatbot will assist the bank's 30,000 employees with writing, research and ideation.

OCBC announced today (Tuesday, 24 October 2023) that it will avail a generative artificial intelligence (AI) chatbot to its 30,000 employees globally in November 2023, which will assist them with writing, research and ideation.

The deployment of the chatbot, a collaboration between Microsoft’s Azure OpenAI and OCBC, aims to further boost productivity and better serve customers.

The OCBC ChatGPT is powered by ChatGPT’s Large Language Models, which analyse queries and produce fully fleshed-out answers and results based on accessible text-based information on the web. The chatbot is also hosted in a secure and controlled environment: information entered by OCBC staff is kept within the bank and will not be availed to Microsoft or any external parties.

The bank-wide roll-out follows a six-month trial from April to September this year, which involved about 1,000 OCBC staff across multiple functions including investment research, product management and marketing. Under the trial, employees used OCBC GPT in areas such as writing of investment research reports, translating of content in multiple languages and drafting of customer responses.

On average, participants of the trial shared that they were able to complete their tasks about 50% faster than previously. This included time taken to check OCBC GPT’s output to ensure factual accuracy.

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