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The first industry Company Training Committee (CTC) in the security sector has been set up by Certis and the Union of Security Employees (USE).
In a Memorandum of Understanding witnessed by National Trades Union Congress (NTUC) Secretary-General Ng Chee Meng yesterday, Certis has committed to work with USE to offer alternative career paths for workers to continue their careers within the company, and increase the capabilities and productivity of its current workforce.
According to a press release, the CTC will train workers on technology aspects, and equip staff with necessary technical and adaptive skills to optimise their newfound skills – including change management and business process reorganisation capabilities.
A pilot batch of 50 security officers (SOs) will be trained to take on multiple roles at a Security+ project that Certis will take over next month. Security+ is an integrated approach to security which combines advanced security, facilities management, and guest services, seamlessly integrated into a single holistic service and underpinned by technology.
The CTC aims to train the SOs, who are currently deployed in a manpower-centric manner, to adopt an outcome-based deployment, comprising operations technology integration to achieve higher security outcomes and better productivity. This will then be scaled up to other projects that follow.
By April 2020, the pilot batch of SOs will be:
- Multi-skilled in basic facilities management skills such as electrical and plumping to identify and rectify faults to reduce the need for a separate group of on-site technicians
- Upskilled to conduct centralised off-site monitoring at Certis’ Integrated Operations Centre
At present, the project relies heavily on security manpower to secure the site as SOs are only trained to conduct standard security checks.
Certis Group Chief Executive Officer, Paul Chong said: “Certis has undergone a three-year digital transformation journey from providing physical guarding services to becoming an advanced integrated security services partner today. We are committed to equipping our people with the skills to stay relevant in a rapidly changing business environment, including harnessing technology to better serve our customers.”
USE Executive Secretary, Steve Tan said: “The private security industry urgently needs to transform the way it operates. Buyers of security services need to understand that the shortfall of officers will not go away, and they need to work with their security agencies to assess their security needs, deploy the right technology to harden the site, and employ the right officers to leverage this technology for optimal results. The improved security outcomes and better productivity will justify the transitional difficulties.”
Certis and USE will also work together to develop a framework to share productivity gains from the CTC’s efforts with employees.
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