FAQs on Malaysia's PENJANAGig programme for gig workers

FAQs on Malaysia's PENJANAGig programme for gig workers

share on


Malaysia's Social Security Organisation (SOCSO) has shared a series of frequently asked questions (FAQs) on its Facebook page, detailing key information about its PENJANAGig programme. These FAQs cover what the plan is about, who it is applicable to, benefits provided, and more, as shared below.

FAQs on the PENJANAGig programme by SOCSO

Q1 What is PENJANAGig?

The PENJANAGig programme is a government assistance initiative announced by the Prime Minister on 5 June 2020, through PENJANA, to ensure the social security and welfare of self-employed persons (OBS, or Orang Bekerja Sendiri) in the gig economy. Since the implementation of the MCO, there has been an increase in demand for services and employment based on the gig economy, in turn increasing the risk of work disasters.

This government assistance is in the form of a portion of the Self-employed Social Security Scheme (Skim Keselamatan Sosial Pekerjaan Sendiri, or SKSPS), under SOCSO.

Q2 Who is the intended gig worker under the PenjanaGig programme?

Gig employees are those who are involved in carrying out a task or job where they are paid and operated through an online service provider platform as well as digital applications. More information can be found in appendix 1 (in the Facebook post below). It includes platforms such as Boleh Compare, HappyFresh, Lalamove, Supahands, Yummi Hero, and more. 

Q3 What is the Social Security protection plan outlined below SKSPS?

There are four (4) types of SKSPS contribution payment plans, as follows:

priya sep 2020 socso penjanagig table 1 facebook

Q4 What is the eligible contribution plan under this scheme?

The selected contribution plan is the second plan, which is RM232.80 per year. Contribution assistance is paid for a coverage period of one year.

Q5 What is the amount contributed by the government and the amount required to be paid by the service provider platform?

Contributions will be paid through a government contribution of 70%, while the remaining 30% will be contributed by the platform service providers (or their own gig employees through the platform its service provider) under Plan 2. The amount contributed by the government ranges from RM163.00 from RM232.80.

priya sep 2020 socso penjanagig table 2 facebook

Q6 Is the contribution payable on a monthly basis?

Contributions cannot be paid monthly. Contribution assistance is paid for a coverage period of one year.

Q7 What are the conditions that qualify OBS to receive the benefits under this programme?

  • Malaysian citizen / Permanent Resident
  • Actively working under Gig economic provider platform
  • Work full-time or part-time
  • OBS who have not yet joined or who are contributing to SKSPS are eligible.
  • SKSPS protection under this programme is set out under Plan 2 only.
  • OBS working in Malaysia
  • Any OBS who does self-employment activities in more than one sector is allowed to apply, provided the sector is a gig economy service provider.

An example scenario is as follows:

priya sep 2020 socso penjanagig table 3 facebook

Q8 Is the gig economy service provider platform required to register under a service provider registered with the Malaysia Digital Economy Corporation (MDEC)?

Yes, the service provider platform provider needs to be registered with MDEC.

Q9 What are the benefits enjoyed by self-employed people under the PENJANAGig Programme?

The benefits enjoyed by OBS are social security protection under SKSPS, SOCSO.

Q10 What kind of benefits are subsidised under SKSPS?

priya sep 2020 socso penjanagig table 4 facebook

The other benefits provided are as follows:

  • Medical benefits
  • Educational benefits
  • Physical or vocational rehabilitation facilities

Note: For further clarification on the benefits of SKSPS, please visit

Q11 How can applications be made for this service provider platform?

The service provider platform can be registered in the PENJANAGig programme through this website.

Q12 What are the documents required for registration under PENJANAGig?

Documents required for PenjanaGig are:

i. A copy of the registration forms for SSM/ROS/ROB/PBT or other organisations; and
ii. A copy of the MDEC confirmation letter as a strategic partner for the partnership economic programme.

Q13 When can this application be submitted to SOCSO?

Applications and payment of contributions can be made starting 15 June 2020 until 31 December 2021. Approval of each application submitted will be subject to SOCSO's final decision.

Q14 When does the SKSPS coverage date start?

Coverage begins with the date and time of receipt of payment of contributions by the service provider platform.

Q15 Is there a limit on the number of gig employees who can apply for the PenjanaGig programme?

There is no limit to the number of gig employees per application by the platform service provider.

Q16 What if the OBS is already registered under an SKSPS plan?

SOCSO is researching and taking appropriate action and will inform and discuss with the service provider platform.

Q17 What if the OBS intends to receive this, but the service provider platform isn’t co-operating?

The OBS can contact SOCSO to make a transaction (engagement) with the service provider platform. For further inquiries, please contact SOCSO’s customer service hotline at line 1-300-22-8000 or e-mail [email protected]

Photo / Pertubuhan Keselamatan Sosial

Human Resources Online is on Telegram! Follow us @humanresourcesonline or click here for all the latest weekly HR and manpower news from around the region.   

share on

Follow us on Telegram and on Instagram @humanresourcesonline for all the latest HR and manpower news from around the region!

Free newsletter

Get the daily lowdown on Asia's top Human Resources stories.

We break down the big and messy topics of the day so you're updated on the most important developments in Asia's Human Resources development – for free.

subscribe now open in new window