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Lazada Singapore setting up an upskilling committee to create Worker 4.0 talent

Lazada Singapore setting up an upskilling committee to create Worker 4.0 talent

The company training committee (CTC) is expected to benefit more than 700 Lazadians, especially those in the warehouse and transport roles servicing RedMart.

In collaboration with Singapore's Food, Drinks and Allied Workers Union (FDAWU), a National Trade Union Congress’s (NTUC) affiliated union, Lazada Singapore will set up and manage a company training committee (CTC) to upskill its talent with adaptive, technological, and technical skills so that they can become "Worker 4.0", and be adept at using technology, robotics and automation at the workplace, as well as for the logistics sector.

This was established during a Memorandum of Understanding (MoU) signing on 22 July 2022 (Friday).

To achieve the CTC's objectives, Lazada plans to develop a structured career pathway for eCommerce logistics, specifically in warehouse operations and transportation operations management. The two specialisation paths will have progression milestones with the necessary competency training, and allow Lazadians to determine their own career progression based on their interests and talent.

Beyond that, the pathways will be age – and talent-agnostic – where Lazadians can also join their desired specialisation at a level according to their existing competencies, and work their way up. This would mean that a warehouse associate who picks orders, for instance, can upskill himself by attending a forklift WSQ course to operate specialised equipment, or choose to rotate to transport operations. Conversely, a delivery representative can progress to be a route-planning manager or take a supervisory role overseeing a group of delivery representatives.

According to a statement, the CTC is expected to benefit more than 700 logistics staff in Lazada Singapore, especially those in warehouse and transport roles servicing the company’s supermarket service, RedMart. On top of that, it will serve as an enabler towards an in-house company-based progressive wage model (PWM).

At the moment, while working towards the establishment of CTC, Lazada Singapore will review its current training plans and identify new skills requisite for Worker 4.0, which will be in line with the changing business landscape and digital transformation. As well, the organisation will leverage NTUC’s network and resources - such as the NTUC Training & Placement ecosystem and the Industry Training & Transformation team - to:

  • Develop its business & workforce transformation roadmap through an operation & technology roadmap tool;
  • Outline key projects that can boost productivity through automated work processes and redesigned job roles, and
  • Support the implementation of the roadmap through initiatives such as job redesign and upskilling programmes.

The roadmap is slated to be ready for utilisation in end of 2022.

Commenting on the collaboration, Loh Wee Lee, Chief Executive Officer, Lazada Singapore said: "As the eCommerce industry continues to mature and grow, logistics plays an increasingly important role to ensure our operations continue to run like a well-oiled machine.

"[And] as we aim for higher productivity, especially with the opening of RedMart’s industry-leading automated West Fulfilment Centre, we understand the need to also invest in our workers to lead in new technologies in the field. We look forward to working closely with FDAWU and tap onto their resources to chart a meaningful career journey for our logistics staff, and foster a mindset of life-long learning.

NTUC with affliated unions and industry players co-launch a Healthcare Professional Community (HPC) to uplift the healthcare sector and tackle manpower shortage

To address manpower issues within the healthcare sector, NTUC, together with three affiliated unions and eight healthcare industry associations, have signed a MOU on 20 July 2022 (Wednesday), to set up the Healthcare Professional Community (HPC).

Through HPC, the stakeholders aim to address issues pertaining to attracting, retaining and uplifting healthcare professionals through initiatives to facilitate knowledge exchange, professional development, networking, and mentorship opportunities. It also aims to better understand the concerns and feedback of younger workers who are new to the healthcare sector so as to serve their evolving aspirations and needs.

The aforementioned objectives will, according to a statement, be worked towards via:

  • A job fair, which will be held in partnership with NTUC's e2i (Employment and Employability Institute) to attract more talent for various healthcare professions;
  • A care awareness ready (CARE) week, a week-long webinar series focusing on healthcare professions such as physiotherapy, eye health, oral health, mental health, and traditional Chinese medicine, to raise awareness on these healthcare professions and enable associations to share their insights and experiences on these areas.

Healthcare professionals will also be able to tap on the HPC for exchange of knowledge with fellow healthcare professionals; take part in networking sessions; participate in mentorship opportunities; and undergo professional development through the learning communities that will be set up as part of the HPC.

Sharing his sentiments on the healthcare sector, NTUC Assistant Secretary-General Melvin Yong, said: "We need to tackle the persistent shortage of healthcare workers, made worse by the ongoing pandemic."

He added: "Through the setup of the HPC, NTUC, together with our affiliated unions and industry associations, will be engaging our healthcare professionals across the various vocations to better understand the challenges that they face and champion their respective aspirations, interests and needs. Our aim is to attract more locals to join the healthcare sector, while addressing pain points to stem attrition."

Read alsoWorkplace learning trends from Singapore's inaugural Jobs-Skills Quarterly Insights

Image / NTUC [NTUC Secretary-General Ng Chee Meng, Lazada Singapore CEO Loh Wee Lee, and NTUC Deputy Secretary-General Desmond Tan at the Pick-to-Light station during the warehouse tour (from left to right)]

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