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This move aligns with the hospitality company's plan to open more than 300 new properties worldwide by 2028.
The Ascott Limited (Ascott), a lodging business unit wholly owned by CapitaLand Investment (CLI), is launching a structured talent management programme and a digital learning platform to support its global expansion plan.
Dubbed ‘Ascott Accelerate’, the programme is designed to nurture high-potential talent at every stage of their hospitality careers through three progressive career development tracks:
- Aim, which builds foundational leadership skills essential for supervisors;
- Advance, which strengthens the management capabilities required to lead as heads of departments; and
- Aspire, which prepares future Residence Managers and General Managers through curated hands-on learning, equipping them with the agility and leadership skills to thrive in a fast-evolving hospitality landscape.
“This programme supports associates from entry-level roles to key property leadership positions,” said Wong Kar Ling, Chief Strategy Officer and Managing Director, Southeast Asia, The Ascott Limited.
“Through mentorship, on-the-job training, project-based learning and e-learning, Ascott Accelerate will shape the next generation of hospitality leaders, equipping them with the capabilities to drive our continued success.”
To enhance the programme, the hospitality company is also introducing a new digital learning platform that offers flexible and accessible development opportunities for associates across all levels.
The platform features tailored content across key operational areas, including guest services, housekeeping, property maintenance, digital technology, and finance. This empowers associates to develop relevant skills at their own pace, anytime, anywhere, while balancing daily responsibilities.
Both new initiatives are part of the Ascott Global Academy for Excellence (AGAX), a comprehensive training platform launched in 2024 to build a future-ready workforce and support Ascott’s earnings target.
In addition, Ascott is enriching learning experiences through initiatives like the Ascott Global Exchange Programme and Ascott Learning Festivals.
The exchange programme offers promising associates short-term overseas postings to broaden their perspectives, adapt to new environments, and learn from high-performing teams across the network.
The festivals, on the other hand, are dynamic, in-person events where associates gain insights into the latest industry skills and best practices from expert trainers and thought leaders.
“Hospitality is about connecting people across places, cultures and possibilities. At Ascott, we believe those connections should begin within our own teams,” added Wong.
All these talent development efforts aim to support the company’s plan to open more than 300 new properties worldwide by 2028. This global expansion is expected to create more than 12,000 new jobs, including over 1,500 property leadership roles.
Lee Ngor Houai, Chief Operating Officer for Europe, Middle East, Africa (EMEA), South Asia and China, The Ascott Limited, affirmed: “As our business continues to grow and diversify, we remain deeply committed to developing our people, ensuring they have the skills and support to grow with us. Looking ahead, talent development will remain central to our strategy as we expand globally.”
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