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human resources online

HR leaders on L&D and HR tech


Two studies by Fosway Group entitled “HR Realities Research 2018-2019” which was released earlier this week, and “Digital Learning Realities Research 2018”, reveal the current landscape of learning and development and technology in human resources.

It is no surprise the user experience continues to be the most critical driver when changing HR tech. The next four drivers for changing HR systems are lack of business agility (84%), level of innovation (84%), enhanced self service tools (84%) and lack of analytics (83%).

Meanwhile, 76% of organisations are increasing investment in HR tech. Within two years, over half of European HR leaders intend to change their employees’ onboarding experience, talent acquisition, analytics and performance management. Less than half intend to change their learning and development programmes.

Since artificial intelligence has been the buzzword of this age, decision makers believe AI and robotic process automation will be truly significant in three to five years (38%) or one to years (29%). Predictive analytics (76%), chatbots (70%), candidate shortlisting (58%) and dashboards and reporting (58%) are the top ways the professionals are going to adopt it.

The current focus of L&D effort is operational learning and future capability (both 31%); 20% or less had a focus on personal learning and performance development.

Bite-sized content and micro-learning, personalised learning journeys, strategic measures of success and streams of curated content have all become increasingly popular.

In terms of investment in L&D, more resources are being put into digital learning platforms and content.

Agnes Jongkind, global vice-president of HR at Deutsche Telekom, said: “If you talk to HR people about digital transformation, the answer you get a lot of the time is ‘we need an app’. But do we really need an app? We need to think bigger.”

With input from 500 senior HR leaders from predominantly enterprise organisations across Europe, the research highlights the changing face of HR today, and looks ahead to the landscape of tomorrow.

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