TAFEP Hero 2023 June
human resources online

How a good digital experience can contribute to a better employee experience


Recent research has revealed that a good digital experience provides companies competitive edge in terms of attracting talents and enhancing employee experience.

A total of 73% of respondents agree that the flexibility of tools that they might need to use for work would influence their decision to apply or accept a position at a company. Conversely, existing employees are far more likely to recommend their organisation if they work at a company that provides a great digital employee experience.

The majority of respondents whose employer provides sufficient support for them work from anywhere are significantly more likely to say they are proud of their organisation, while only 27% of respondents whose company does not enable the freedom to work from anywhere feel the same.

The first group is also more likely to describe their organisational culture as progressive (71% vs. 28%), to recognise their companies as one of the top places to work (70 percent vs. 29 percent) and a place that provides work-life balance (69% vs. 30%t).

Employees who rate their organisation as  'leading' or 'pioneering' company are more likely to:

  • Be able to find and install the right app for any new task/process at work (76% of employees at leader/pioneer organisations vs. 53% of employees at follower organisations)
  • Have the freedom to work from their personally-owned device (62% vs. 51%, respectively)
  • Have the ability to work from anywhere as easily as from in the office (70% vs. 51%, respectively)
Nearly all of the IT decision-making respondents claim that IT provides employees with the digital tools they need to be successful in their job, however, almost half of employee respondents said they do not have the digital tools they need.

About two-thirds of employees do not feel they have a voice when it comes to which digital technologies they use at work, whereas 83% of IT decision-making respondents said employees do have a say in this.

Tellingly, both the IT department (87%) and employees (78%) agree on this: Digital employee experience projects should be a top priority for their organisations.


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