Watcharapong Soottiard, Country HR Lead, HP Inc. (Thailand), tells Nadya Oenara about overcoming the challenges of a disruptive world, how eliminating performance ratings helps boost employee motivation, and more.
Q What challenges do you face as an experienced HR practitioner, and what is your thought process in tackling these?
As we’re living and working in a disruptive world, there are megatrends such as rapid urbanisation, changing demographics, hyper- globalisation, and accelerated innovation. These come with both an opportunity and a challenge in all areas, to all of us.
As an HR professional, we should have the ability to define the challenges which we are currently facing; However, in a disruptive world, it may not be easy to define these challenges. That said, using technology like AI and big data, in combination with our expertise and growth mindset, would be one of the solutions to make the systematic decision to solve these challenges.
Q How do you ensure employees are constantly motivated, especially in the current challenging economy?
As an HR professional, we probably think that our success stories of the past may not be useful for the current situation. We must have a re-look at our existing strategy and eliminate what is not relevant, and, from there, transform towards a new strategy.
For example, by eliminating performance rating by using performance evaluation, based on the ‘what’ and ‘how’ and in combination with consistent coaching of our talent throughout the year. This methodology is one of the solutions that can enhance the employee’s motivation, abilities to learn, and growth with organisation.
Q Why should the HR community be excited about joining the first-ever HR Excellence Awards, Thailand?
I would encourage you to nominate yourself and your team to participate in the HR Excellence Awards programme, as I truly believe this programme will provide you with an opportunity to learn the best practices from different industries. In addition, this program will also allow you to connect with HR professional across these different industries.
Q Reveal to us the details you will look for in a winning entry submission by our participants!
As a judge, I will be looking for vision and mission statements which make a significant impact on the business, people and community. Also, I will be looking for how each participant leverages technology into their business execution plan.
Q What is the biggest motivation that keeps you going when things get tough in your role?
Most business challenges give me opportunities to learn more and think beyond what I really always do. In addition to that, I am always willing to WIN, since success is always beautiful.
Q If you could turn back time, what career advice would you give your younger self?
Don’t pressure yourself too much, and pay attention to details.
Q How has HR has added value to the organisation, and what do you think it can do better?
HR plays a critical role as a strategic partner with the business leader to drive growth for the company’s success, meaning that HR has moved beyond a traditional role to be more strategic by implementing technology in day to day operations. This way, HR should spend more time sitting in business leader meetings, which will enhance the business mindset for HR. This will allow HR to provide the right solution to solve people issues for the business leader.
Q Amidst the changing trends, how do HR leaders like yourself stay on top on what’s new and what’s hot?
We do so by having a growth mindset, being positive, continuously learning, and not giving up.
For more updates, visit the official website for HR Excellence Awards 2020, Thailand.
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