Food delivery platform Keeta’s Hong Kong riders held a strike against "unfair wage policy"

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They also criticised the platform's "K GO" priority dispatch mechanism, which they say leads to pay cuts and “downward competition” among riders.

Hong Kong riders for Keeta, a food delivery platform owned by Meituan, went on strike on 10 May 2025 (Saturday) to protest against unfair wage policies that have sharply reduced their income.

According to local media reports, about 40 Keeta riders demonstrated in Tsuen Wan, holding signs with slogans such as “WAGE CUT SCAM”, “BOYCOTT KGO”, “STABLE FEE & FAIR PAY”, etc. They complained that the continuous reductions in pay per delivery since May by Keeta have significantly impacted their earnings.

In an open letter published in the Facebook group “KeeTa外賣關注組”, the riders stated that current wage per single order is less than HK$38 during off-peak hours and less than HK$45 during peak hours. For double orders, the pay is below HK$55 and HK$65 respectively. Additionally, riders in Tsuen Wan receive no subsidies during peak hours.

They also criticised the platform's "K GO" priority dispatch mechanism, arguing that it forces delivery workers to accept lower rates for priority orders, leading to pay cuts and “downward competition” among riders.

As such, the riders in Tsuen Wan decided to strike during rush hour, saying they will do so until Keeta raises the pay to above HK$43 per order, and to no less than HK$80 per double order during off-peak hours, along with the provision of subsidies during peak hours.

In response to HRO's queries on the matter, Keeta said it respects the rights of individuals to express their opinions peacefully and rationally. Delivery services remain normal, and Keeta expresses its sincere gratitude to all delivery riders who remain committed to their duties across all districts.

The platform stated that delivery service fees and rewards vary based on factors such as active service time, delivery distance, delivery difficulty, and market demand. To encourage delivery rider order acceptance, it offers diverse order-taking models and incentive programmes for completing a designated number of orders in addition to the basic service fee.

According to the company, top-performing delivery riders can earn extra income, with monthly rewards exceeding HK$8,000. Its statistics indicate that more than 90% of active delivery riders have received these incentives.

Keeta added that it is committed to enhancing delivery rider protections. The company has upgraded its insurance coverage since April, increasing the maximum coverage amount for delivery accident-related incidents from HK$550,000 to HK$1mn.

“Keeta welcomes feedback from delivery riders and maintains an effective communication mechanism that includes regular exchange meetings, district street stands, and support via WhatsApp and other communication tools, ensuring close engagement with delivery riders,” said the statement.

Lead images: Facebook group “KeeTa外賣關注組” / PR Newswire