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Singapore’s Minister for Manpower, Josephine Teo, took to responding to a question by MP Louis Ng Kok Kwang on the percentage of claims under the Work Injury Compensation Act made by S Pass and Work Permit holders that were are determined to be valid or invalid.
She noted that investigation on the validity of a work injury claim starts after an incident report from the employee or his representatives has been received.
In 2018, 70% of the claims by S Pass and Work Permit Holders were determined to be valid or not within one month. For the remaining claims, determining validity took a longer time because of delays due to various parties.
Per Minister Teo, common reasons for delays include incomplete information provided by the injured employee, difficulty in locating and getting witnesses to come forward, and having to wait for medical assessments of whether an injury occurred or not, in cases where injuries were not visible.
For cases that took more than six months, they are mainly due to fraudulent claims investigation. “These cases are complex and we want to conclusively establish whether they were work injuries, rather than prematurely ruling them as valid or invalid,” she clarified.
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