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From community-wide outreach to holistic development and community impact, MGM China continues to elevate its HR practices to be a shining role model and employer of choice.
This article is brought to you by MGM.
At MGM China, greatness isn’t just a vision – it’s a way of life. With over 13,500 employees powering two award-winning integrated resorts in Macau, MGM has redefined what it means to be a world-class employer brand in the hospitality industry.
This year, the company’s commitment to people-centric excellence and innovation earned it 11 accolades at the recent HR Excellence Awards 2025 in Hong Kong, including the coveted HR Grand Winner title.
“These accolades set a new milestone for us and are a testament to our world-class HR practices in fostering a caring and growth-oriented work environment where team members thrive, innovate, and grow,” shares Wendy Yu, Executive Vice President of Human Resources, MGM China.
“We are grateful for the unwavering support provided by the company and our dedicated leaders. These awards validate our strategic HR vision and reinforce our brand promise of ‘Making Great Moments’ – not only for guests but especially for our employees.”
A culture of greatness
MGM’s workplace culture is built on three pillars:
- ‘Great People’ – To build capabilities that enhance individual and organisational competitiveness.
- ‘Great Brand’ – To enrich internal and external communities through meaningful, branded experiences.
- ‘Great Organisation’ – To foster a strong, inclusive culture that benefits all.
Starting with talent acquisition, MGM has developed a flexible, world-class recruitment model to support its diversified business. From AI-powered recruitment platforms to global career roadshows, the company casts a wide net to find top-tier talent both locally and internationally. Highlights include celebrity-led auditions for the Macau 2049 residency show directed by Zhang Yimou, and government partnerships for POLY MGM Museum recruitment including collaborations with local universities to kick-start hospitality careers with internships and fresh-graduates careers programmes.
Once on board, every team member embarks on a robust employee journey:
- Learning & development: The core training programmes instill values, while MGM Academy and MGM eAcademy offer thousands of learning opportunities exceeding over 80 hours of training per staff per year. Signature career development programmes fast-track career growth through mentorship, cross-functional exposure, and global learning trips.
- Total rewards: MGM’s comprehensive rewards system supports both financial and physical wellbeing, ranging from salary surveys and incentives to 24/7 shuttle services, nutritious meals, in-house clinics, and exclusive discounts at over 200 local SMEs.
- Wellbeing & safety: Initiatives like the ‘MGM Wellness and Safety’ campaigns and family-friendly policies promote holistic wellbeing, work safety, and work-life balance.
- Volunteerism & green initiatives: In 2024, MGM employees dedicated over 41,000 hours to community service and sustainability initiatives, and participated hundreds of events, all of which benefitted local community.
- HR transformation: Secure and efficient platforms are preferred to streamline recruitment, scheduling, and communication. Gamified e-learning and real-time analytics empower employees to learn, grow, and connect anytime and anywhere.
Leadership that listens and leads
MGM’s culture of HR innovation and engagement are powered by strong leadership and cross-functional collaboration. With the support of senior executives, including President and Executive Director Kenneth Feng, and Executive Vice President of HR Wendy Yu, MGM has championed a talent-driven culture that prioritises inclusivity, growth, and wellbeing, cultivating a workplace where team members feel valued and inspired.
Looking ahead, MGM’s HR priorities include deepening employee engagement, expanding learning ecosystems, enhancing wellbeing, and integrating world class technologies and green practices.
“We aim to evolve our digital learning platforms, strengthen career mobility, and foster a culture of continuous feedback and recognition. Sustainability and community enrichment will remain central, with initiatives supporting youth development, vocational training, and inclusive workplace practices,” illustrates Wendy.
“We will continue to invest in leadership development and data-driven HR strategies to anticipate workforce needs. By aligning our HR roadmap with our brand philosophy, we strive to remain an employer of choice and a benchmark for excellence in hospitality.”
Photos / MGM
Read more interviews on why organisations have won trophies for their HR practices – head over to our Behind the Win section!
Want to be part of the celebration next year? If you’re ready to showcase your achievements and join the ranks of our winners, we’d love to hear from you! Reach out to Gloria Yam to learn how you can enter the awards and stand a chance to win.
Are you a respected industry leader? We’re also inviting senior HR professionals to join our esteemed panel of judges. If you’re passionate about recognising excellence and shaping the future of the industry, contact Selina Kwok to explore judging opportunities.
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