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Workplace automation in APAC to surge in the next 3 years


Willis Towers Watson has recently released its Global Future of Work Survey which revealed that workplace automation, including the use of artificial intelligence (AI) and robotics, is expected to surge in the next three years in companies throughout Asia Pacific.

In fact, Asia Pacific companies expect automation will account for on average 23% of work being done in the next three years. That compares with 13% of work companies say is being done using AI and robotics today, and just 7% three years ago. Additionally, among companies that are already using AI and robotics, 85% will expand their use of automation in the next three years.

“We observe workplace automation gaining momentum in Asia Pacific, with signs that it will only increase in the future,” said Hamish Deery, regional leader for talent, Asia Pacific at Willis Towers Watson.

“Importantly, the business drivers are mainly related to augmenting human performance, not replacing it. The benefits of automation are expected to come primarily from greater workforce and workplace flexibility, work design, and reduced costs,” he continued.

For that, it’s important to understand the three key automation technologies and the work for which each is best suited.

WTW breakthrough

Deery also noted that although many organisations recognise the need for innovative approaches to the future of work, the survey also revealed a major red flag around employer readiness. He said that “along with the growing use of AI, robotics, free agent workers, contractors, consultants and part-time employees come a myriad of people challenges that very few business are fully prepared to tackle.”

Indeed, according to the survey, less than 5% of companies believe their HR functions are fully prepared for the changing requirements of digitalisation, although about a quarter are “somewhat prepared” and have already taken some action. For example, 24% of companies have taken steps to address talent deficits through workforce planning; 26% have identified the emerging skills required for their business; 26% have matched talent to new work requirements, and 26% have defined and enabled careers based on a more agile and flattened organisational structure.

Many employers are also planning or considering to reconfigure total rewards and benefits to fit a radically different workforce (55%).

On the other hand, close to a quarter plan to take action this year to prepare for the future in the following areas:

  • Address talent deficits through workforce planning and action (26%).
  • Enable careers based on a more agile and flattened structure (24%).
  • Reconfigure Total Rewards (23%).
  • Assess talent to identify “skill and will” gaps (23%).
Additionally, most companies believe automation will have a significant impact on leaders and managers in the next three years, particularly how supervisors manage their people through the impact of automation on their jobs (34% are experiencing this today vs. 62% in 2020). In fact, more than half (56%) believe leaders will need to think differently about the requirements and skills for successors and succession management as a result of automation.

“Management and leadership development will be a critical issue for companies of all sizes over the next three years. We know strong leadership is a key driver of employee engagement, culture and retention. But in the face of rapidly changing work automation and increasing use of contingent talent, companies will need to develop leaders and managers differently. They will need to orchestrate a radically different work ecosystem, imbed and drive a culture that supports the business strategy, and keep all of the talent in their workplaces fully engaged – whether employed or contingent,” said Maggy Fang, head of talent and rewards for Asia Pacific at Willis Towers Watson.

Lead Photo / Willis Towers Watson

Infographic / Willis Towers Watson

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