HP Inc (HPI) took home the bronze award for 'Employer of the Year' at the HR Excellence Awards 2021, Indonesia.
In this interview, we speak to HPI's award-winning HR team, comprising Narida Lestari, Dian Wanni, Terry Febriani, Marilyn Chandra (pictured above), to find out the company continued to support employees in new ways to ensure that they could keep working and keep going amidst the pandemic.
Q Tell us a little bit about your journey reaching here – how did you get here and what was most important to you during this process?
During this past year, our priority was our people and the communities we operate in. It was important to ensure that their wellbeing and needs were met, especially during these challenging times. We emphasised the importance of diversity, inclusion, and equality. It was with this strategy that we were able to continuously ensure that the spirit of our workforce was uplifted. With this important award we want to acknowledge the great efforts that the HR team has done for the organisation, but also our employees for pushing us to never stop learning, growing, and doing better.
Q What would you list as your company’s most meaningful contribution to employees in the last 12-18 months?
As a company that focuses on people and their wellbeing, we ensured that their needs came first. Navigating through the pandemic taught us how to support our employees in new ways to ensure that they could keep working and keep going.
To support work-from-home, we:
- Delivered a printer to each employee,
- Implemented a hybrid work subsidy for employees to purchase home office items,
- Held mental health sessions with experts to recognise and cope with signs of mental fatigue.
During the pandemic, we:
- Issued an internal COVID-19 playbook,
- Secured oxygen concentrators,
- Disseminated employee health kits (oximeters, N95 masks, and other health essentials),
- Arranged self-isolation hotel bookings,
- expanded employee health insurance coverage.
HP is committed to every employee in our workforce by providing them with the full support and assistance needed, because we believe that when people thrive, so does our business.
Q What are some challenges you've had to overcome, both as a CHRO and as a people leader, and how did you get past them? What was your biggest learning?
In the past 18 months, like other companies, we faced some challenges, such as supply chain and material constraints. This situation led to higher stress levels for employees, which impacted internal collaboration. With other business function teams, we crafted a plan to bring back a positive work environment, teamwork, and recognition by having frequent alignment meetings and introducing several initiatives such as 'Recognition Week', 'No Meeting Fridays', and 'HeyMama!'.
We also ensured managers were empathetic, listened more, and created a safe environment for employees to fail fast and learn fast to adapt and thrive.
These initiatives were well received, as reflected by our four-point increase in our year-on-year employee engagement score. From this experience, the biggest learning is that teamwork and collaboration, trust and respect amongst all employees, having a growth mindset, and empathetic and supportive managers are keys to overcoming challenges.
Q Onwards and upwards! Can you share some highlights of your year ahead in 2022, and what your workforce can look forward to?
HP Indonesia's HR team commits to assisting our employees in navigating these uncertain times, especially as we continue to transform our organisation based on business and customer needs, and supporting hybrid work. Agility and resilience, adaptability, and mental wellbeing continue to be our top-of-mind priorities as we forge on. We enable this through constant communication and by continuing to live the HP Way, where we enable, recognise, and celebrate our people and everything they do. We have an amazing team, with a highly supportive ecosystem, and we intend to continue to do great things and grow together as a team this coming year!
Q Bring out your crystal ball - 10 years down the line, where do you see the future of HR?
The future of HR is rapidly changing with digital transformation and a shift in workforce demographics.
10 years on, we can expect HR professionals to be championship coaches, guiding businesses through disruptions that will become an essential part of HR strategy and planning.
HR departments will become more agile, achieve faster decision-making through improved collaboration and dynamic workforce insights.
At HP, we strive to provide technology to drive better learning outcomes for the 100mn underserved worldwide by 2030. We will drive good with growth and especially in several pillars like culture, talent, sustainable impact, services & solutions, and financials. Our HR team is committed to driving a culture that is ambition-led, agile, with integrity, and to creating an environment that empowers employees to be the best they can be, motivated to achieve the company’s goals. We are ready to become a school for talent and to be a peoples’ company.
Image / Provided by HP Inc
Read more interviews on why organisations have won trophies for their HR practices - head over to our Winning Secrets' section!