Chen's focus will be on human capital transformation to realise the Group's 2025 strategic aspirations, with emphasis on people product innovation and human capital process acceleration.
Effective 13 June 2022, Chen Fong Tuan (pictured above) has taken on the role of Senior Executive Vice President, Group Human Capital, Maybank, returning to the Group after six years.
He was most recently Chief People Officer at Berjaya Corporation.
Chen continues to be based in Malaysia, with a remit covering Maybank's presence in 20 countries regionally and worldwide. In this role, his core responsibilities would be on human capital transformation, to realise the Group's 2025 strategic aspirations, with emphasis on people-product innovation and human capital process acceleration., he tells Human Resources Online. He shares: "I'm excited about the opportunity to be part of Malaysia's largest organisation's human capital agenda, the key ingredient to achieve the Group's purpose of Humanising Financial Services."
Speaking about the most pressing talent concern in Malaysia at the moment, Chen cites the brain drain phenomenon, with top talents leaving for more advanced economies, "particularly with the Ringgit experiencing prolonged exchange rate pressure vs the USD, making local compensation less competitive."
Within the industry itself, he sees increased competition from alternative channels, and the opening up of the financial markets to non-traditional players in the digital space.
Chen's roles during his earlier tenure at Maybank, from 2009 to 2016, included vice president, head, talent & organisation development; executive vice president, head, group talent & performance management, executive vice president, head, group talent & people strategy, and executive vice president, group rewards & performance.
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