Making Fuji Xerox a ‘second home’ for staff

As Fuji Xerox (Hong Kong) celebrates its 50th anniversary, HR director Eliza Ng outlines the employee engagement efforts which have helped keep staff happy and on board.

Established in 1964, Fuji Xerox in Hong Kong (FXHK) is a leading information and communications technology (ICT) provider specialising in document consultancy. We celebrated our 50th anniversary, a remarkable milestone in 2014.

The company provides a full range of knowledge and document management solutions and services from multifunctional devices, production printing systems, document management and workflow software to enterprise print services and business process services.

At FXHK, continuous improvement applies not only to its products and services, but also to creating a positive work culture and caring work environment for its employees. We instil love and care, respect and responsibility, communication and harmony elements into our employee engagement initiatives – this is our mission to helping staff regard FXHK as their second home and an interesting place to work.

We believe our staff are more willing to offer their discretionary effort at work to achieve a higher productivity and outstanding performance if they can achieve growth and fulfilment in both their professional and personal lives.

In line with this commitment, FXHK considers employee wellness a top priority, which is demonstrated through a variety of initiatives and CSR activities to promote employees’ physical, emotional, intellectual and social wellbeing. After all, business sustainability relies on talent, so retention is critical.

Every staff member is welcome to participate in employee engagement projects voluntarily, and they are given the flexibility in their arrangements to “think outside the box” and stretch their leadership potential. This process helps build confidence and promotes collaboration.

Every year, we engage more than 150 employees in planning and execution, with more than 3,600 people – all staff and family members – participating in these engagement programmes.

When it comes to work-life balance, we understand this helps increase productivity and improve morale. At FXHK, we have introduced various measures for work-life balance by being more innovative and extending these to family members of our employees.

For example, there’s flexibility around volunteering leave for CSR activities; flexible working hours on the day after the 2014 FIFA World Cup finals and children’s graduation leave, as well as things such as parent’s birthday gifts and sponsorship on cultural activities during work-life balance weeks.

We also encourage our employees and their family members to contribute to society by actively participating in our CSR activities. Their commitment has strengthened our corporate image as well, in a win-win situation.

Additionally, our employee assistance programme provides professional consultation and counselling services for staff and their families.

To encourage lifelong learning, we have diversified learning opportunities to enhance employee competencies. Our learning resources include an in-house library, e-learning courses and comprehensive training via the staff professional development programme.

Staff can accumulate their individual learning mileage points to exchange for ferry and flight tickets for overseas trips to Europe as a reward for their achievements.

We are always willing to invest in our people, as they are our core asset to our success. Management provides full support on resource allocation for these activities, and they walk the talk by participating.

With these measures in place, we believe employees can remain passionate about their work and seize every opportunity to grow with Hong Kong for the next 50 years and beyond.