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As Grand Hyatt Singapore prepares to unveil its revitalised Grand Wing, Timothy Parr, Hotel Manager shares how the reopening is serving as a cultural reset, with a focus on connection, care, and careers that stand the test of time.
Welcome to this edition of HRadiO, the podcast by Human Resources Online (HRO) that takes you behind the scenes of HR and leadership through candid conversations with industry leaders.
This episode brings us inside the world of hospitality, where care, culture, and consistency take centrestage. We are shining the spotlight on Grand Hyatt Singapore, a hotel that is not just reopening its iconic Grand Wing soon but also using this moment to reaffirm its five-decade legacy as a people-first workplace.
In an era where digital disruption and rapid career shifts dominate headlines, Grand Hyatt Singapore reminds us of the value of staying and what it means to build meaningful, long-term careers in hospitality. In this conversation, Aditi Sharma Kalra, Editor-in-Chief, HRO, speaks with Timothy Parr (pictured above), Hotel Manager at Grand Hyatt Singapore, who has been closely involved in the hotel’s transformation journey. He shares an inside look at how the property and its people are being prepared for this exciting new chapter.
Here are some highlights from the podcast:
1. The grand reopening as a cultural reset : The reopening of the Grand Wing is seen as more than a physical renovation. It marks a chance to reintroduce the hotel’s identity, celebrate years of effort, and strengthen the legacy of being a people-first workplace for over 50 years. A key focus is building continuity between long-standing team members, new hires, and loyal guests.
2. The unseen efforts behind the scenes: The transformation has gone far beyond bricks and mortar. The team has revisited the hotel’s positioning, redesigned training and onboarding programmes, implemented buddy systems, and developed processes to connect new staff with guests.
These behind-the-scenes efforts aim to deliver a seamless, personal experience for guests even as the team undergoes significant changes.
3. A people-first, flexible workplace culture: In the face of recruitment and retention challenges, Grand Hyatt Singapore continues to lean into its purpose of care. This includes offering flexible work arrangements across generations, introducing wellness leave to support overall well-being, and empowering employees with choices such as in uniform design.
The goal is to create a workplace where team members feel comfortable, supported, and ready to deliver exceptional service from day one.
Want to find out more about the stories and strategies shaping this transformation? Give our podcast a listen!
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