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How engaged are your work-from-home employees?

How engaged are your work-from-home employees?


In times of COVID-19, many businesses have turned to the work-from-home option to help contain the spread of and safeguard employees from the coronavirus.

Surveying over 7000 employees in Hong Kong, Culture Amp's latest survey revealed that remote workers are far more engaged than non-remote workers.

Overall, remote workers in Hong Kong have a much greater sense of company pride, belonging, motivation and are more likely to want to stay in their current role.

Key findings:

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"There are many benefits to remote and flexible work reflected in these findings. Remote work encourages greater self-empowerment. There’s no manager breathing down employees’ necks. It’s really up to the individual to get the job done, which breeds a sense of accomplishment and pride. The more a person feels like they’re achieving something worthwhile, the more connected they feel to a business," said Katy Stevens, vice president at Culture Amp APAC.

Amid COVID-19, apart from leaning into apps and drop-in sessions, the employee survey startup's CEO and co-founder Didier Elzinga also produces a short daily video to update everyone on the situation and market trends.

In the survey, the only area where remote workers fall slightly below their non-remote counterparts in Hong Kong is respect (-3). Stevens said the lack of “face-to-face” time or lack of insight into the habits/productivity of remote workers could be the potential reason why employees might feel less respect from their managers while working from home.

Employees may sense their managers perceiving them as “slacking off”, which translates to slightly less respect – especially in a place like Hong Kong where burning the midnight oil remains an ingrained cultural measure of an employee’s commitment to their job.

"It’s really important for employers to make a mindset shift. Presenteeism is not an accurate measure of a person’s performance. Instead, consider an approach that includes employee feedback, goal attainment and skill growth as measures of an individual’s contribution and overall performance," Stevens said. 

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