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From proprietary platforms like ‘Embark’ to AI-powered analytics, the firm delivers tailored, tech-enabled, and scalable solutions that help clients stay ahead in a fast-changing talent landscape.
This article is brought to you by WTW.
In a rapidly evolving talent landscape, WTW has emerged as a trusted partner for organisations navigating the complexities of compensation and benefits.
Winning a gold award at the recent HR Vendors of the Year Awards 2025 Hong Kong is not just a milestone, but also a testament to WTW’s commitment to innovation, client-centricity, and excellence.
“Winning this award is a tremendous recognition of our team’s dedication to transforming tomorrows for our clients and communities in Hong Kong,” says Eric Lam, Head of Health & Benefits, Hong Kong and Macau, WTW.
"This recognition inspires us to continue raising the bar for HR consulting and benefits broking, and to help our clients unlock their full potential to motivate and strengthen their workforce."
Empowering clients through data and technology
Having celebrated WTW’s 50th anniversary in Hong Kong in 2024, the 98-strong locally-based team supports 620 clients in the compensation business, thus covering 10% of the city’s total workforce population through their employees, and over 800 clients on the benefits side.
Its integrated approach that combines deep industry expertise, robust proprietary data, and cutting-edge technology, has helped organisations in Hong Kong build long term sustainable total rewards strategies that drive performance and engagement.
WTW’s strength lies in its ability to turn data into actionable insights. Its in-house big-data analytics capabilities power quarterly ‘Talent Intelligence Reports’ and ‘Talent Perception Dashboards’, enabling clients to benchmark compensation and employee sentiment against market peers.
The firm’s AI-driven automated job levelling analysis has also transformed efficiency for HR teams, delivering speed and accuracy in compensation reviews.
The ‘Embark’ platform, WTW’s proprietary benefits administration system, offers a seamless digital experience for employees – from selecting benefits to submitting claims. Unlike other providers who rely on third-party systems, WTW’s full control over Embark ensures customisation and scalability tailored to each client’s needs.
"Our solutions are tailored, insight-led, and supported by a global network with strong local understanding," emphasises Brooke Liu, Senior Director, Work & Rewards, Hong Kong, WTW.
"These initiatives have enabled our clients to respond proactively to market shifts and talent challenges."
Client relationships built on trust and impact
WTW’s client retention rate exceeds 90%, with over half of partnerships spanning more than five years. Clients consistently cite the firm’s professionalism, technical expertise, and ability to deliver bespoke solutions, even in niche areas often overlooked by competitors. From executive compensation and board advisory to flexible benefits design, WTW’s end-to-end services are engineered to meet evolving business needs. Regular engagement through seminars, forums, and surveys, such as the annual ‘WTW Benefits Forum’, keeps clients informed of market trends and regulatory changes. These platforms also showcase insights from global studies like the Benefits Trends Survey and Global Benefits Attitude Survey, helping employers align strategies with employee expectations.
A culture that drives excellence
WTW’s purpose to “transform tomorrows” is also reflected in its people-first culture. Internal initiatives like the ‘Young Professional Network’, ‘Wellbeing Committee’, and ‘Corporate Responsibility Committee’ foster connection, inclusion, and community impact. The firm’s mentorship and ‘Asia Hall of Fame’ recognition programmes further empower its employees to grow and thrive. It’s the people’s experience, culture and commitment that drive the excellence WTW delivers to its clients.
Looking ahead, as Hong Kong employers continue to face rising benefit costs and talent retention challenges, WTW is committed to further enhancing its digital capabilities and expanding its analytics offerings to deliver even more actionable insights.
"We plan to expand the functionalities of our Embark platform, making benefits administration and employee engagement even more seamless," shares Eric.
"We are also developing new market studies and dashboards to address emerging topics such as workforce wellbeing, flexible benefits, and talent mobility. Our focus remains on delivering flexible, scalable, and sustainable solutions that help clients turn risks into growth opportunities."
Photos / WTW
Read more interviews on why organisations have won trophies for their HR practices – head over to our Behind the Win section!
Want to be part of the celebration next year? If you’re ready to showcase your achievements and join the ranks of our winners, we’d love to hear from you! Reach out to Gloria Yam to learn how you can enter the awards and stand a chance to win.
Are you a respected industry leader? We’re also inviting senior HR professionals to join our esteemed panel of judges. If you’re passionate about recognising excellence and shaping the future of the industry, contact Selina Kwok to explore judging opportunities.
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