5 Workplace AI learning predictions for 2020

5 Workplace AI learning predictions for 2020


It has been widely tipped that 2020 is the year in which artificial intelligence is going to fully arrive in our workplace.

But is it really the case? And how much is HR getting on board with this much touted digital revolution?

According to a just-released report by Udemy for Business, 2020 workplace learning trends: The skills of the future: “AI brings with it a proliferation of data. Organisations and their employees will need to manage, store, process, analyse, and draw actionable insights from the data generated by AI.

“Becoming a data-driven culture will be essential for organisations to harness the power of AI and big data.”

That said, it appears that most companies are not yet prepared factor in the impact of new technologies – with recent figures suggesting just 26% are ready.


“With large-scale technology disruption, organisations will need to respond in a transformational way. It will mean rethinking workforce skills and talent management,” the report states.


Trend 1: AI goes mainstream
AI is being adopted in all parts of the business. HR teams are increasing using AI to recruit, screen, and interview candidates. Its influence in marketing and finance is also on the rise.

Trend 2: Boosting ‘human’ strengths
Workplace automation is already here. Robotic process automation (RPA) is scanning all kinds of data at companies to improve workplace safety, hiring time, travel costs and to reduce the risk of fraud.

 “As automation and AI take care of the more mundane tasks, employees are increasingly specialising in tasks that leverage unique ‘human’ strengths like creativity, emotional intelligence and storytelling,” the report states.   

Trend 3: L&D teams are tackling the reskilling of the workforce
But it’s not all about big data and cold hard facts. A big part of the modern learning & development practitioner's makeup is an array of soft skills.

learning3 soft skills

“While reskilling for future skills requires long-term planning, the cost of disruptive layoffs and hiring can be more expensive than providing continuous training for employees.”

Trend 4: Organisations are building a data-driven culture
As companies build a data-driven culture to harness the power of AI and big data, roles are changing fast and becoming more fluid. Being agile is a key component of success.

Trend 5: Countries across the globe are upskilling in coveted tech skills
As of 2020 the US is leading the pack while in APAC, Australia (10), Japan (11), Singapore (16) and Thailand (18) are all performing strongly.
Want to keep abreast of the latest tech skills for your organisation? Check out the details for the upcoming HR Tech Interactive event on 28 July at Hong Kong’s Mira Hotel. Details here.

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