Winning Secrets: RE&S Enterprises fosters data-driven insights to make better informed decisions

Mili Er, Senior HR Manager, RE&S Enterprises, on how continuous follow-up sessions with system vendors have ensured that the company's tech system is tailored to the HR workflow.  

RE&S is a leading regional food service company with a diverse portfolio, that includes quality restaurants and food manufacturing.

The 11^th edition of the HR Excellence Awards, Singapore (2023) saw RE&S Enterprises winning the bronze award for 'Excellence in the use of HR Tech'.

On this milestone, HRO catches up with Mili Er, Senior HR Manager, RE&S Enterprises, on how continuous follow-up sessions with system vendors have ensured that the company's tech system is tailored to the HR workflow. 

Q Congratulations on your top performance at the HR Excellence Awards! How has your HR and people strategy contributed to your success this year?

It is an integral part of our HR strategy to have continuous follow-up sessions with our system vendors so that the system is tailored to our HR workflow. On top of that, collaboration was another core element of our strategy. We worked closely with all our HR functions to align solutions with the broader goals of the entire HR team, fostering a culture of cooperation and innovation.

Q Looking back at your achievements, what aspect of your HR initiatives are you most proud of and why?

Taking a look back at how far we've come, our HR team's unwavering commitment to continue looking for ways to improve our HR technologies makes us most proud. It’s this collective effort to work together and consistently seek ways to enhance our tech solutions to improve our work efficiency.

Q During your HR journey, what were some significant obstacles you faced, and how did you overcome them to achieve excellence?

In the journey of implementing these new HR technologies and processes, we faced resistance from employees as well as internal stakeholders who were more accustomed to traditional ways. We overcame this using clear communication through regular sessions highlighting the benefits of these changes, focusing on improved productivity and reduced manual processes. Our success in overcoming these challenges was largely a result of team collaboration, adaptability, and a shared commitment within our team to find solutions.

To navigate these challenges, we leveraged the strengths of our HR team members and embraced a proactive mindset. The HR team's resilience was reinforced by each obstacle as a source of growth and improvement.

Q How does your organisation measure the success and impact of your HR initiatives?

Through HR tech implementation, we measure the reduction of manual administrative tasks and the time saved by the HR team and Operations colleagues. Streamlining processes and reducing paper are key indicators of success, resulting in reduced paper usage as well as lower administrative overhead.

Q In what direction do you see the HR/people function evolving in the future, considering the emerging trends?

The future evolution of HR function will undoubtedly be shaped by emerging trends in digitalisation with the field. We anticipate that automation and artificial intelligence will play a more prominent role the future HR field. As AI and technologies become more integrated, data-driven insights to make better informed decisions regarding potential HR issues and talent management. This includes chatbots for employee inquiries and resume screening in the process of recruitment to enhance improved experience for all.

Read more interviews on why organisations have won trophies for their HR practices - head over to our Winning Secrets' section!

Lead image / Provided by RE&S Enterprises