The e-Visa system expansion in early 2024 will result in 11 more offices in nine countries, with support for an additional 15 languages.
In its transformation to a fully electronic department this year, Thailand's Department of Consular Affairs will be incorporating technology and AI into its operations — particularly with the introduction of new icons and a suite of enhanced e-Consular services.
One notable feature introduced would be the e-Passport system, which stores biometric data, including facial images, fingerprints, and iris scans, in line with International Civil Aviation Organization standards. Simultaneously, the e-Visa system is also set for expansion in early 2024 to include 11 more offices in nine countries, with support for an additional 15 languages. It currently extends to 38 offices across 23 countries in Europe, North America, and Asia.
Additional features within this transformation are:
- e-legalisation, an electronic document certification system that enables users to track the status of their documents for international use, with hologram stickers for forgery prevention.
- e-help, an online system designed to assist and evacuate Thai citizens in violent or disaster-led situations worldwide.
- the e-Complaint system, developed to receive a variety of complaints online, and is connected to the government's central complaint center for prompt and thorough resolutions.
Similarly, the department has launched a Thai consular mobile application to further enhance accessibility. The application will provide a range of consular information and services all accessible via fingerprint authentication, including an emergency SOS system, internet-driven calls, automated Q&A, and embassy location services.
It was further shared that a consular index will provide a comprehensive compilation of statistical data on global consular activities to aid in effective budget allocation; while the 'overseas voting monitoring system' ensures that embassies conduct elections in compliance with regulations, offering real-time tracking of election statuses and supporting remote voting.
Lastly, the department has also introduced an e-Consular manual to act as an extensive knowledge base for consular officers globally, facilitating quick access to information and communication with the central office.
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Lead image / Thailand Public Relations Department