MGM China’s roadmap towards an employer of choice

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To become an employer of choice, we are well aware that our success can only be earned when everyone can be at their best and to be able to deliver their best. To achieve this, it’s crucial to look after the people that mean the most to the company, namely, the employees, customers, communities, shareholders, business partners, and the environment.

MGM’s vision, Create a Better Tomorrow Today, implies that the decisions made today will affect the society and environment of tomorrow. This means that we make business decisions that are not only economically sustainable but also environmentally and socially beneficial.

MGM China was the grand winner at last month's HR Distinction Awards. Click below to view the HRDA red-carpet after-award video interview with MGM's Wendy Yu (Senior VP of Human Resources) and Francis Tan (VP of Learning & Talent Management) on YouTube.

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Employee development, responsible tourism, environmental sustainability and support for our communities are among many important issues that influence the future of our business. Guided by our ethos ‘Unleashing Greatness’, we aim to empower, democratise and unleash the greatness of our constituents, especially our employees and communities.

Living our MGM brand

MGM equates to ‘Making Great Moments’, which is our brand philosophy that guides us to engage with our employees and communities. At MGM, we strive to create a culture of greatness in line with our brand values. A culture of greatness can only be achieved through our people. We strive to be an employer of choice for our employees by creating many great moments with our outstanding work environment, well-being and recognition programmes and to realise their fullest potential. Our GREAT Brand represents the integration of our culture with our brand strategy. We believe that we need to ‘Build our Great Brand and Culture from the Inside-Out’. As such, we ensure that we provide internal employee experiences to resonate with the intended brand experiences for our customers.

Employee engagement and enrichment

Employee engagement is our core human resources practice towards being an employer of choice. Different HR teams work closely together to achieve such goals and, respectively, focus on factors such as communication, rewards and recognition, relationships, learning and development, work-life balance, recruitment, compensation and benefits, work environment, career opportunities and safety.

We provide outstanding employee facilities to cater to the needs of our employees, as well as different kinds of employee activities to accomplish a vibrant community within the company. One of our signature programmes is the pioneering 24/7 Employee Assistance Programme, that provides counselling service to employees and their families – a true commitment to achieving work-life balance and a family-friendly working environment.

Providing growth and career opportunities

A strong learning culture serves as the foundation to sustain the long-term development of our employees and communities. We wish to create an environment where learning is vibrant, engaging and collaborative – including leadership as catalyst, facilitator, mentor and servant leader. Established in 2009, the MGM Academy provides a wide range of resources to support employee development and to facilitate growth and learning as a way of life in MGM – inspiring our talent to discover the joy of learning, to be masters of their craft and to ‘re-invent’ themselves.

By availing best-in-class learning resources, leadership support and growth opportunities, MGM provides vertical career development opportunities. This allows high-potential participants across all levels to undertake a 9- to 30-month intensive development track in preparation for their next level. Career diversification focuses on horizontal mobility opportunities including six months’ training and trial for a career switch. Both initiatives produce a significant percentage of internal promotions and transfers.

From a high school diploma programme, to certification and professional qualification, and advanced diploma and degree program, over 1,000 people graduate from their continuing education programmes every year at MGM. Overseas education trips are also organised regularly to ensure understanding of current events and development. Destinations include USA, Singapore and China.

Overall, we are proud to witness our average training-hour-per-head reaching 85 hours in 2018, the highest since the opening of our first property in 2007. Accumulative training hour exceeded 4.5 million hours, proving commitment to employees’ learning and development.

Engaging our communities: CSR

As mentioned earlier, not only do we take care of our employees but we serve our community through collective effort. In 2018, our MGM volunteer team contributed more than 10,000 hours to 106 community events – benefiting over 4,000 senior citizens, youth, persons with disabilities, and low income and single-parent families.

MGM promotes responsible citizenships to ensure sustainable development of its extended communities. Some of these initiatives include scholarships for local students, internship opportunities, traditional Chinese culture education, celebrity chef workshops, art appreciation, and youth leadership development. This has culminated in MGM being awarded numerous community awards.

Other CSR efforts such as anti-human trafficking, promotion of art and local culture, youth development, and many others, continue as we aim to maintain a high level of employee engagement. In 2018, we received the Asia Pacific Innovation Award at the Asia Pacific Facility Management Awards ceremony in Hong Kong and Continuous Energy Saving Award in Macau, as a recognition to our energy-saving initiatives.

Benchmarking with others to ensure world-class standards

Since 2018, MGM China has received over 35 awards in the various HR and CSR fields, including the Global BEST Award by Association of Talent Development in the US, Best HR Team in Greater China by HRoot, and 10 HR Distinction Awards by Human Resources Magazine in 2019, which not only benchmark its performance with best-in-class practices worldwide, but becomes a true driver and motivation for the company to continuously do the best and strive for the best for its stakeholders.

About MGM China

MGM China (HKEx: 2282) is a leading developer of integrated resorts in the Greater China region. It is majority owned by MGM Resorts International, one of the world’s leading global hospitality companies, operating a portfolio of 30 unique hotel and destination gaming offerings. MGM China operates the Forbes Five-Star, MGM Macau property and the new mega and innovative, USD$3.4 billion MGM Cotai integrated resort.