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How BridgeBuilder HRMS’ dedication to detail makes a big difference to clients’ payroll processes
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How BridgeBuilder HRMS’ dedication to detail makes a big difference to clients’ payroll processes


This article is brought to you by BridgeBuilder HRMS, FlexSystem Limited

With profound knowledge of compliance and technology, the business software company does all the heavy lifting to streamline the work for clients.

“We always go the extra mile to make our solution more comprehensive and make sure our clients can streamline their work in the most effective and efficient way possible,” affirmed Stephen Lam, Associate Director (Product Development), BridgeBuilder HRMS, FlexSystem Limited.

“We do more and dig deeper as we believe that even the smallest details matter. We look into the small details that others may overlook to make a big difference in our offering.”

It’s all about thinking local

BridgeBuilder HRMS maintains profound domain knowledge of local labour Laws, and strives to provide localised HR solutions to ensure clients stay in compliance in response to local legislative changes.

Taking the 713 Ordinance as an example, BridgeBuilder HRMS has introduced the ‘retroactive payment’ function. The market-leading function not only calculates the relevant statutory entitlements based on the employee’s 12-month average wages with any periods and wages that fall under the “disregarding provisions” excluded, but also calculates wages for any backdated leaves, ensuring the accuracy of the salaries. Employers can also review the payroll breakdown and the entire calculation process at a glance using the drill-down reports.

As a pioneer in leveraging technology, BridgeBuilder HRMS thrives in bringing innovation to help clients increase the efficiency of HR operations.

Understanding the difficulties of scattered data in handling attendance records for payroll, BridgeBuilder HRMS has equipped clients with a high-impact initiative – the ‘Integrated Attendance Module’, which saves the trouble of collecting data from different sources. The integrated system allows clients to customise their rest day policies and calculation formulas with the incorporation of a wide range of clock-in features such as facial recognition, GPS location, and Bluetooth, to obtain accurate and meaningful attendance records.

All these attendance records such as clock in and out time, leave records can be synchronised to the payroll system for payroll processing, where the process will be carried out automatically with the consideration of special duties and allowances. The system also allows an effective roster based on the real-time leave balance, overtime, and missing working hours of each employee, extracted from the attendance module.

The BridgeBuilder HRMS aims to integrate the data into one single system and improve HR work efficiency, their effort have been well-proven by the feedback from clients: a 40% increase in HR operation efficiency, a 20% reduction in HR cost, a 20% decrease in time of payroll calculation, and a satisfaction rate of 90% on average.

The BridgeBuilder advantage - service

As a reliable partner, BridgeBuilder HRMS is also capable of handling different emergencies, unexpected situations as well as ad-hoc tasks to assist its clients to fix pressing problems swiftly and efficiently. With its profound understanding of each client’s HR policies, BridgeBuilder HRMS is confident of helping its clients to resolve HR-related problems and operational challenges.

“We once assisted in the payroll processing for a client whose HR operation was seriously disrupted by high HR and frontline turnover rate, even outsourced service companies are hard to assist immediately,” Lam shared. BridgeBuilder HRMS undoubtedly serves as a bridge to facilitate transition periods. “We are always here to help and back our clients up if any problems arise.”

flexsystem team

“Most of our clients are satisfied with our wholehearted support and are willing to work with us as long-term partners,” Lam shared proudly. “Some of them even recommended our services to their business partners. That’s how we built up our reputation through word of mouth.”

All these achievements won’t be possible without internal support. With a strong emphasis on professionalism, BridgeBuilder HRMS sets a high standard for the team by requesting recognised certifications in HR or project management. More than one-third (40%) of its implementation team is project management professional (PMP) certified with 15 years of PMP experience on average. The team is also required to pass regular internal labour law tests for continued domain knowledge training.

Lower additional cost, more insights from data

Only streamlining HR operational workflow is not enough. BridgeBuilder HRMS goes further to consider management perspectives by providing a list of 100+ reports to visualise data into insights while management can turn the insights into actions to improve HR performance in the long run.

Moreover, BridgeBuilder HRMS empowers their clients to avoid legal risks. With built-in 418 alert, the system will remind HR to look into the employee's compensation and benefits, thus it can reduce the potential risk of legal disputes, which improves our clients’ HR effectiveness and efficiency. “One of our clients running chained coffee shops saves a huge workload of managing employee's 418 rule after using BridgeBuilder HRMS” proudly shared by Lam.

What comes next?

Looking ahead, Lam depicted a vision of creating more value for SMEs by introducing best practices for them, for example, the monthly ‘Cloud Subscription Plan’ which offers proactive and comprehensive services, from system setup, implementation, maintenance, security, data backup to customer support, to enhance their client experience, guaranteeing 100% system completion through an enjoyable process.

“Under today’s ever-changing business environment and global challenges, we believe that not only large enterprises should equip themselves to cope with the changes,” he said.

“It’s also the time for SMEs to undergo digital transformation by adopting new technologies for business growth.”

Photos / BridgeBuilder HRMS, FlexSystem Limited

Follow us on Telegram and on Instagram @humanresourcesonline for all the latest HR and manpower news from around the region! 

Follow us on Telegram and on Instagram @humanresourcesonline for all the latest HR and manpower news from around the region!

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