Following mitigation measures taken last week to minimise the threat of the coronavirus outbreak among employees, HKBN advised staff in Hong Kong last Friday that they should continue to work flexibly from home until 1 March, extending the previous end-date of 16 February.
The measure is applicable for all office and back-end support employees at HKBN, HKBN Enterprise Solutions and JOS.
Since services and support for customers will remain in operation, protective supplies such as face masks will be provided to all front-line and core operational employees.
In addition, split-office arrangements have also been implemented to mitigate the risk of cross-infection. A robust plan is in place to monitor and review these contingency and business continuity measures as needed.
To maintain productivity among those working from home, HKBN's IT team has empowered its talents with remote access capabilities to ensure workflow continuity via virtual meetings and access to company systems.
On 28 January, the broadband service provider made its first announcement regarding measures to fight against coronavirus: Namely, all office and back-end support staff across its operations in Hong Kong, Singapore, Malaysia, mainland China and Macau should work from home, and all business-related travel to and from mainland China over the next two-week period will be halted.