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While leveraging technology to empower employees, Vince Wong, Senior Vice President, COO, Human Resources, DBS Hong Kong, shares the key is having a human touch.

In the age of disruption, everything is changing so fast – technology innovation, digital transformation, and the shift in working models – all urging us to be more resilient than ever.

That is why getting employees well-prepared for the future, both in terms of skills and mindsets, has become a top priority for HR today.

While technology and data can help HR understand and equip employees, one thing is also important – the human touch, which is an essential element in creating a positive employee experience and engagement, and ultimately a happy, healthy, and productive workplace.

At the upcoming InspireHR 2022, our speaker Vince Wong, Senior Vice President, COO, Human Resources, DBS Hong Kong, will be sharing how the bank supports its people's development and personal wellbeing with holistic and hyper-personalised solutions. 

Ahead of her session, Vince shares with us her insights into the future of the industry, and the commitments DBS makes to grow and future-proof its talents.

Q: What, in your view, are the top challenges and opportunities of leading HR in your sector and remit?

With the shift in customer behaviours and acceleration of technology and digitalisation due to COVID-19, the banking and financial industry has been undergoing transformation and DBS is no different.

As a #DifferentKindofBank, DBS has been embedding digitalisation and innovation in our human capital strategies to attract, develop, and engage our employees. Being a data-driven organisation, HR in DBS has been putting strong emphasis on data to drive a holistic workforce strategy by working with different business stakeholders. We also put in huge efforts to upskill and reskill our employees so that they are equipped with the necessary skills and stay Future Ready.

Q: With most organisations looking to recover and rebound, how are you and the team preparing to manage these talent-related challenges?

We aim to grow together with our people in the new normal so that they can thrive professionally and personally.

As such, we understand the needs of our people in different life stages, and we provide them with hyper-personalised solutions in their career development and celebrate moments that matter to them.

Employees’ wellbeing is also at our top priority and we provide them with holistic wellbeing support so that their physical and emotional wellbeing are taken good care of. We are committed to creating a great workplace where our people can be the best version of themselves, are empowered to drive changes and make a difference for fulfilling lives. We believed that our employees will live a fulfilling life by staying with us and continue to grow with the bank, while we will also be able to attract talents in the market to join DBS.

Q: What are you looking forward to at InspireHR, and what can HR practitioners expect from your sharing at InspireHR?

Our world is changing rapidly and more than ever, and we are expected to be resilient than ever to respond to tumultuous times. I look forward to taking part in InspireHR to meet our fellow HR practitioners and exchange our thoughts on how we can build a healthy workforce and create a joyful working environment where we enable our people to be the best version of themselves. 

As one of the speakers at InspireHR, I will share the holistic and hyper-personalised support from DBS to our people for their development and personal wellbeing.

Q: Looking towards 2023, what's the biggest change that you believe needs to take place in HR?

Data and digitalisation will continue to go hand in hand in our future. While we are increasing the use of technology, such as AI and chatbot, into the employee life cycle, we shall strike a good balance between digital enablement and the human touch. Leveraging technology to provide our people with highly personalised solutions catered to their needs, and yet continue to work within the organisation to help our people build their connection in the bank and find their best friend at work would be important.


Want to learn more about the tested and proven practices from HR leaders and technology experts? HRO’s flagship conference InspireHR taking place in Hong Kong on 12 October 2022 is something you don’t want to miss.

At the conference, you will hear a distinguished line-up of speakers across different industries to share their hands-on experience, and have a unique opportunity to engage with over a hundred other HR and business leaders - in person!

Find out more here and ask us for a delegate pass to attend!


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