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By prioritising wellbeing, continuous learning, and leadership development, MSIG Hong Kong is cultivating a culture where every team member feels a strong sense of belonging and achievement.
This article is brought to you by MSIG Insurance (Hong Kong) Limited
Believing that “happy employees create happy customers”, MSIG Insurance (Hong Kong) Limited (“MSIG”) proves that sustainable business growth is driven by a future-ready workforce and a people-first mindset.
As a leading general insurance solutions provider in Hong Kong with over 170 years of heritage, MSIG is guided by five core values: customer-focus, integrity, teamwork, innovation, and professionalism. To bring these values to life, the company has built its employee experience strategy around three core pillars: wellbeing, continuous learning, and leadership development.
This focus has not only cultivated a culture where employees feel valued, supported, and inspired to grow – it has also earned the company one gold and two silver trophies at the recent Employee Experience Awards 2025 in Hong Kong.
Wellness that works
Recognising the challenges of the remote work landscape and pandemic fatigue, MSIG has revamped its wellness programmes with the ‘MSIG Wellness Oasis’ campaign – a holistic initiative that extends beyond traditional wellness talks.
From creative activities like terrarium plants and mosaic art workshops to health and fitness sessions such as chair yoga and team sports, the campaign is designed to recharge employees on physical, mental, and social levels.
In addition, MSIG has rolled out enhanced fringe benefits, flexible work arrangements, and wellness support to further promote a healthy work-life balance. This proactive approach highlights MSIG’s commitment to prioritising employee wellbeing and fostering a supportive workplace culture.
Building a culture of learning
To stay competitive in a tech-driven world, MSIG is embracing a digital growth mindset across the organisation. Through its initiative ‘Autobahn every Tuesday’, cross-functional teams come together regularly to collaborate on automation projects, share pain-points, and co-create solutions using tools like Power Automate and Microsoft Copilot.
MSIG is also committed to supporting the team's growth with professional development training, including LinkedIn Learning, and competitive incentives, such as study leave and bonuses for achieving professional qualifications. These continuous learning efforts are not only boosting productivity, but also enhancing employee engagement and retention, helping the company nurture a resilient and future-readily workforce.
“In today’s fast-evolving digital landscape, our commitment to continuous improvement and digitalisation empowers our teams to thrive, innovate, and build a brighter future together,” says Crystal Chan, Senior Vice President, Human Resources & Business Excellence, MSIG Insurance (Hong Kong) Limited (pictured below).
Leading with purpose
Leadership development stands as a cornerstone of MSIG’s HR strategy. The ‘Managing for Success’ leadership curriculum is a comprehensive programme that blends inner-self development – focusing on self-awareness, positive thinking, and growth mindset – with outer skill training in communication, delegation, coaching, and performance management.
The impact of the programme is clear: many managers have reported enhanced communication, stronger team dynamics, and greater confidence in their roles. Additionally, it has strengthened succession planning pipelines.
Looking ahead, MSIG plans to further expand its leadership and wellness programmes to strengthen professional and managerial capabilities, foster collaboration and enhance internal communication, and deepen employee engagement.
“As a strategic business partner, HR plays a pivotal role in shaping the future of our organisation,” affirms Chan. “Through purposeful people development and talent management, we cultivate a culture of engagement where everyone can grow alongside the company.
“By fostering collaboration, continuous improvement, and a sense of purpose, we align the employee experience with business success – building a culture where people are proud to contribute and thrive.”
Photos / MSIG Insurance (Hong Kong) Limited
Read more interviews on why organisations have won trophies for their HR practices – head over to our Behind the Win section!
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