Up the ranks: Freshworks appoints Johanna Jackman as Chief People Officer

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She is now responsible for the company's global HR strategy and operations, which includes C&B, talent acquisition, employee development, facilities, and more.

Freshworks, a cloud-based customer service software company, has announced the appointment of Johanna Jackman as its new Chief People Officer, effective August 2023. 

Joining the executive team, and based in the US, Jackman reports to Freshwork’s Chief Executive Officer Girish Mathrubootham and President Dennis Woodside. In her new role, she will be responsible for the company's global HR strategy and operations, which includes HR business partnerships, talent acquisition and employee development, facilities, compensation & benefits, corporate social responsibility programmes, and Freshworks' diversity, equity & inclusion strategy.

Commenting on Jackman's appointment, Mathrubootham said: "JJ is a great addition to the Freshworks team. Her successful track record at high-growth tech companies and her international expertise working with global teams make her the perfect fit to support our diverse employee base who drive the long-term success of our business."

A global executive who focuses on driving business impact, Jackman's experiences include leading people teams at Pure Storage, LinkedIn, Microsoft. She most recently served as Chief People Officer at Airtable during a hyper growth phase, where she played a crucial role scaling talent and culture to meet big business objectives.

Before Airtable, Jackman held the position of CHRO for several years at Pure Storage and served as a board member for the Pure Good Foundation, contributing to environmental impact and workforce development solutions for underserved communities. Prior to Pure Storage, she served as Vice President of HR at LinkedIn, where she helped create a talent platform that grew the employee base from 1,000 to 10,000. 

Speaking on her own appointment, Jackman shared: "Freshworks has incredible potential to become a multi-billion-dollar software company and I’m excited to join the leadership team to elevate its already strong company culture and include our current and future employees in the journey as we scale.

Jackman holds a Bachelor of Business degree from the Queensland University of Technology, Australia. 

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