In an effort to ease the plight of flood victims in Penang, RHB Bank (RHB) will offer assistance to its affected customers and staff through a specially developed financial relief programme.

According to the release, customers will be offered a deferment of loan installment servicing for six months and waiver of late charges for housing loan and Amanah Saham Bumiputera (ASB) financing.

In addition, customers are offered up to three months of extension of repayment on personal financing, auto finance and EASY loans. The bank will also waive finance charges - specifically refund of ATM, debit card and credit card replacement fees to those affected. Late payment charges and interest on affected credit cards will be waived for up to a total of RM500 for three months.

As for SME loans, moratorium assistance requested by affected clients will be considered on a case by case basis and to refer to SME Team.

Customers of RHB Bank can call its call centre or visit their home branches to apply for the said relief assistance. The bank’s teams will be on standby to review each request on a case-by-case basis.

On that note, Dato’ Khairussaleh Ramli, group managing director of RHB Banking Group, commented: “RHB Bank recognises the difficulties experienced by our customers due to the floods in Penang. In reaching out to our customers to alleviate part of their concerns, the flood relief programme comes into immediate effect. We trust that this will help lighten their financial burden.”

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