The SME Digital Guidebooks, which are currently focused on the retail and F&B industry, will aid businesses in mapping digital needs, technologies, business goals and best practices.

The Malaysia Digital Economy Malaysia (MDEC) has launched a set of digital guidebooks aimed at enabling traditional Malaysian businesses in key sectors to move towards digitalisation, in order to improve efficiency and customer experience. 

Announced on Thursday (12 August 2021), as part of MDEC's 100 Go Digital initiative, the SME Digital Guidebooks will help SMEs in the retail and F&B sectors reassess their digital opportunities and readiness, via a step-by-step guide on how to enhance their current digital capabilities and begin their digital transformation journey. 

Explaining the decision behind this initiative, CEO, MDEC, said: "Digital technologies are massively transforming every sector. While this poses a tremendous number of challenges for SMEs, particularly traditional businesses, it also creates a wave of new opportunities. Malaysia may have scored high on digital readiness rankings, but digital adoption by SMEs and traditional businesses is often hindered by – among others – lack of awareness, readiness, know-how, and appreciation of the benefits of digitalisation; as well as the oft-misperceived high cost of implementing new technologies."

Thus, she noted, these guidebooks will assist businesses and SMEs in accelerating their digital adoption in a "structured, easy-to-follow method. "This will enable and empower businesses with the necessary skills and knowledge, ensuring resiliency and agility against the COVID-19 malaise, setting us on-course towards the economic recovery of the nation."

Details on the SME Digital Guidebooks

According to MDEC, beyond providing a guide for SMEs to kickstart their journey, the guidebooks also list down the latest trends that will impact SMEs, lay down the importance of digitalisation, and also direct SMEs to available initiatives within Malaysia that SMEs could leverage on.

  • Currently, the SME Digital Guidebooks are focused on the retail and F&B industry, and comes in two reference guides for each sector.
  • The SME Digital Quick Guide is an easy-to-read document for quick reference, providing a high-level view for businesses. The SME Digital Guidebook, on the other hand, is a full document that will take a more structured approach in mapping digital needs, technologies, business goals and best practices to guide SMEs in elevating their digital capabilities.
  • Areas tackled include: HR payroll systems/CRM; digital marketing and sales; electronic point-of-sales; procurement, and ERP/ accounting & tax.

The SME Digital Guidebook is co-developed with International Data Corporation (IDC), which provided analysis of the market and technology insights. 

Full details, as well as the actual guides, can be accessed here


Photo / 123RF

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