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The first case under Malaysia’s Gig Workers Act 2025 involved an e-hailing worker and GrabCar Sdn Bhd, with the dispute to return for further evidence and witness examination.
Malaysia’s Gig Workers Tribunal (TPG) has heard its first case, marking the start of the dispute resolution mechanism established under the Gig Workers Act 2025 (Act 872).
The first hearing was held on 1 September 2026 at the Kuching Manpower Office in Sarawak, involving a dispute between an e-hailing gig worker and contracting entity GrabCar Sdn Bhd, according to the Ministry of Human Resources (KESUMA).
The case was heard by Suzarika Sahak, Deputy President, Gig Workers Tribunal.
The dispute involved issues relating to the use and operation of the GrabCar platform, including saver trips, cashback incentives, and advance booking.
The claimant appeared in person, while GrabCar was represented by an employee.
Following the hearing, the case was set for another date for further evidence to be presented and witnesses to be examined.
Other disputes that may come before the Tribunal
The Gig Workers Tribunal is also set to hear other types of disputes between gig workers and contracting entities. These include cases involving account deactivation or suspension, loss of income, account reactivation, and issues related to services provided through a platform.
MOM added that the Tribunal will also accept disputes involving non-platform-based gig workers, including claims relating to payment for services performed.
The range of disputes reflects the Tribunal’s role as a dedicated channel for resolving issues that arise between gig workers and contracting entities.
First hearing marks start of Tribunal’s mandate
The first hearing marks a new phase in the implementation of the Gig Workers Act 2025, with the Tribunal now beginning its role as a dedicated dispute resolution mechanism for gig workers.
The first case will continue at a later date, when further evidence and witness examination will take place.
ALSO READ: Gig Workers Act 2025: What employers must get right as enforcement kicks in on 31 March
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