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Last Monday, as part of its “New Retail Revolution” project, Hysan Development Company announced its strategic partnership with OpenRice and Alipay, and debuted their upcoming mobile app feature. The initiative aims to offer a comprehensive and seamless O2O (online to offline) shopping and dining eCommerce experience to customers. To facilitate Hysan’s plan to accelerate Lee Gardens’ digital transformation across six aspects in the near future, Hysan shares how the company upskills employees with an e-learning platform and on-boarding sessions.
“The ‘New Retail’ concept refers to an innovative retail model that connects the online presence, offline retail experience and logistics service. In this respect, mall operations are no longer simply offline businesses,” said Ricky Lui, COO at Hysan Development Company.
The soon-to-be-launched app feature can allow customers to directly interact with restaurants in the Lee Gardens Area – including restaurant searches, reservations, ordering, payment and reward points management.
The six aspects of Lee Gardens’ New Retail Revolution are: Smart community, co-marketing, consumer experience, retail technology and Big Data, omni-channel communication, and third-party collaboration.
“To ensure our employees are meeting the standard we need for our digital transformation, we organise meetings regularly to share the company plan, business trends and industry knowledge while facilitating employee communication and engagement,” Lui said.
In 2018, Hysan provided an average of 11.05 hours (including 1.4 training hours on mobile learning) of training per head office staff, and 20.1 hours (including 4.5 training hours on mobile learning) of training per principal operating subsidiaries’ employee.
Hysan also introduced Hysan Forum, a monthly forum that emphasises continuous development for head office and subsidiaries’ staff; and Hysan Wall, an interactive channel to invite employees to express ideas and opinions on different company-related issues via a mobile app.
The mobile learning system, introduced in 2017, was enhanced in 2018. Eight categories of curriculum encompassing 72 courses and 100 modules were included in the app. Through this learning platform, Hysan aims to build a learning culture with a focus on employee self-development.