Intro: With a focus on flex benefits for increased ROI, here's what drove conversations at the invite-only event, as reported by Jerene Ang.
Personalised flexible benefits, virtual health, and getting management buy-in were some of the key takeaways at the Employee Healthcare Interactive 2017 conference in Singapore.
Held at InterContinental Singapore on 6 October 2017, the conference produced by Nikita Erpini, has been tailored for HR leaders to understand how to implement effective healthcare programmes to increase bottom-line results.
Inaugurating the conference was Jerene Ang, senior journalist, Human Resources. She said: “The phrase ‘health is wealth’ was conceived for a reason. It makes sense for organisations to invest in their employees’ health and wellbeing since healthy employees tend to be more productive – wouldn’t you agree?”
Kicking start with the first keynote was a speaker was Eudora Choo, vice-president of benefits and governance for APAC at Deutsche Bank. Armed with many years of experience in the areas of benefits consulting and HR with large MNCs serving a diverse clientele, currently, at Deutsche Bank, she is responsible for driving the wide array of benefit programmes the bank has for its 18,000 employees in the region.
For her presentation, she tapped on her experience to identify the reasons for lack of employee participation in health and wellness programmes, as well as how to motivate employees through education, communication, rewards and incentives.
Next, we had two back-to-back interactive sessions with a quick tea break in between. With five topics to be discussed in parallel on both sides of the room, we were pleased to have the following table hosts:
For the topic of Assessing ROI, our table hosts were Hans Han, regional head of compensation & benefits at Bridgestone Asia Pacific; and Dr. Faizal Kassim, medical director of clinical services at Fullerton Health Group.
The topic of Healthcare Trends and Cost was hosted by Chris Teo, chief executive officer (CEO) of Mednefits; and Derek Goldberg, managing director for Asia Pacific at Aetna International.
Our table hosts for the Healthcare Governance topic were Desiree Wu, regional director of operations at VML South East Asia and India; and Nohrinyl Verzosa, regional head of HR for APJC at Tata Communications.
On the topic of Healthcare and Wellness Culture, we had Namrata Kohli, human resources leader for South Asia, Middle East & Africa at Lloyd’s Register; and Lucy Tan, chief human resources officer, NatSteel.
Lastly, for the topic of Integrated Healthcare and Wellness Strategy, we had Dennis Ng Kwang Hong, head of strategy and transformation (for enterprise solutions) at Prudential; and Carlo Felicia, head of rewards for Greater China, ASEAN Pacific, and Japan at Philips.
With the end of the two interactive sessions, it was time for an insightful case study on using data analytics to form an evidence based approach to boost your health management strategy, brought to us by Ted Minkinow, group chief information officer at Fullerton Health Group.
Armed with a technology career span of three decades, Minkinow shared how to best leverage on technology for reach and engagement, as well as the best way to set goals and objectives to track progress and get leadership buy-in.
Just before lunch, we moved on to the third interactive session on the agenda – with assessing return on investment for healthcare and wellness initiatives as one of the most critical issues being discussed.
For our first after-lunch session, we had a speaker with over 20 years of experience in consulting, with a focus on the demand for integrated health and wellness plans to drive employee engagement and productivity. Cecilia Deasy, regional consulting leader at CXA, took the stage to share how we can tailor health and wellness programmes to create a happy and engaged workforce and achieve maximum ROI.
Making a point, Deasy said: "Data shows that employees with low health risk generated just 6% of the claims. However, those with moderate risk, generated 46% of the costs – showing the link between employee health and healthcare costs."
With another interactive session in between, we then invited Liana Attard, health consulting leader for Asia at Mercer Marsh Benefits, on stage. She comes with over 18 years of experience in the insurance, brokering and consulting industry, with 10 years focused on international benefits, global and regional benefits management and multinational pooling.
She brought us a case study on designing a health management plan that focuses on simplicity, engagement and performance. Taking us through a holistic approach, she affirmed to employers the need to define their minimuum standards for a programme, across four criteria – physical, emotional, financial, and social.
Following a short coffee break and the final interactive session, we had a panel of five HR leaders who discussed ideas for creating a purpose driven culture that aligns with organisational goals and values, with an HR expert with 20 years of experience as the panel moderator – Ramesh Ganeshan, vice-president of HR for the Asia Pacific region at Agility Logistics [seated extreme right].
Joining him were panelists [L-R]:Reddiam Raghu Ram, head of HR for global specialties and Asian talent lead at Shell; Janice Ong, pension and benefits director at ABB; Jacely Voon, head of regional rewards and HR programmes management at Fuji Xerox; and Linda Lim, director of rewards solutions for East Asia and Japan at Schneider Electric.
Before we called it a day, delegates were invited to contribute their top takeaway via Pigeonhole on to a word cloud. Alongside, we invited our table hosts to sum up their key takeaways from today. With that, we came to the end of Employee Healthcare Interactive 2017.
Human Resources would like to thank the speakers for making the time to share their best practices. We would also like to thank all delegates for making the conference a wonderful one.
Last but not the least, we would like to thank our sponsors for making the event possible:
Platinum sponsor: Fullerton Health
Gold Sponsors: CXA Mercer Marsh Benefits™
Silver Sponsors: Aetna International Mednefits Prudential Singapore