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Deliveroo and ERA invest in staff initiatives for training and performance



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Deliveroo and the Singapore Red Cross held a first aid training course for a group of riders on Friday (26 April), in efforts to equip riders with vital skills and first aid knowledge to respond in emergencies.

Globally, the company aims to equip more than 3,000 riders with basic first aid knowledge through this programme, which has already been introduced to riders in the UK, Ireland, Hong Kong, and now Singapore.

The two-hour session covered aspects of emergencies involving bleeding, choking or unresponsiveness in adults, and was conducted by trainers certified by the Global First Aid Reference Centre.

After completing the training, each rider will receive a certificate of participation. As the skills acquired are in line with international standards and transferrable anywhere in the world, riders are then able to help anyone, anywhere in times of emergency.

Commenting on the importance of having such training, Siddharth Shanker, General Manager of Deliveroo Singapore, said: “Our riders are a force for good in local communities and equipping our rider fleet with such essential skills can make a world of difference.

“They go above and beyond to deliver Singaporeans’ favourite food, and we wanted to empower our riders with the necessary skills and confidence to step in and make a difference in the instance when members of the public need help the most.”

Ambrose Lee, Deputy Head and Principal Trainer for First Aid and Life Support, Singapore Red Cross Academy, added: “Deliveroo riders are on the go all the time, and having this valuable knowledge can be really important when it comes to such instances. Through the riders, we hope to raise awareness about the importance of first aid learning as a live-saving skill.”

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ERA’s slew of initiatives to recruit, grow and retain employees 

In other news, the ERA Realty Network (ERA) has rewarded about 100 Division Directors for their loyalty and performance through its Loyalty Growth Dividends scheme, worth over S$1million.

Introduced during the firm’s Q3 2017 Career Advancement Day Quarterly Conference, the initiative recognises ERA’s top-performing leaders, and serves to underline ERA’s focus on investing on human capital, which is heavily vested on recruitment and retention.

Further, the company rolled out its new RES Start-Up Grant for new real estate agents during its open house last month, in efforts to help aspiring real estate salespersons offset their joining fees for 2019.

Apart from the above, ERA has also initiated a range of innovative recruitment, training, recognition and retention initiatives for its agents:

  • The Coordinated Marketing Activities fund, which is set aside to encourage agents to market new project launches this year
  • An ongoing recruitment challenge, named ‘Race to Fukuoka, Japan. The top five who qualify will win a 3D2N accommodation, a ticket to the 2019 ERA Japan Business Conference in Fukuoka, as well as return air tickets.
  • An ERA Points system that allows its agents to offset the costs of booking training rooms, purchasing stationery, and more.
  • Cash incentives, dubbed the Superstar Bonus, awarded to agents who have fulfilled a set of stipulated requirements on training and recruitment.
  • The annual Asia Pacific Business Conference in Singapore to recognise its top 600 performing agents and leaders in Singapore and Asia Pacific.
  • Under its Ultimate Agent Training umbrella, ERA conducted more than 60 training programmes in 2018 to equip its agents with the relevant skills needed to excel in real estate. It has also organised more than 100 seminars and talks to widen its agents’ knowledge in the field.
  • As part of its support network, ERA has implemented schemes such as the Commission Advance Scheme, which provides financial support to families of agents who have just started out.

Photo / Deliveroo



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