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Through tailored workforce strategies, WTW helps employers navigate complexity while delivering benefits that remain relevant and valued by employees.
This article is brought to you by WTW.
In today's rapidly changing world of work, two challenges are increasingly dominating boardroom discussions: the impact of artificial intelligence (AI) on jobs and skills, and the rising cost of employee benefits.
WTW helps organisations navigate these challenges with a simple principle: no two organisations face exactly the same workforce issues.
“Understanding that each client is unique and by always putting our clients first, we are able to provide tailored solutions to cater to their specific needs,” says Eric Lam, Head of Health & Benefits, Hong Kong and Macau at WTW. “That is why we are trusted by our clients on compensation and benefits matters.”
Solid proof to WTW’s client-centric approach is its recent win at the HR Vendors of the Year Awards 2026 in Hong Kong, where the company snatched silver in the Best Compensation & Benefits Consultancy category.
Helping organisations navigate AI complexity
As AI continues to transform the workplace, many employers are seeking answers to fundamental questions about jobs, skills, and workforce planning.
WTW works with organisations to understand how AI is changing work and what those changes mean for workforce strategy. By combining data, market research, direct client engagement, and professional expertise, the company supports employers in making better-informed decisions on how to adapt their approach for the future.
WTW is also embedding AI into its own solutions to help clients work more efficiently and unlock greater value from data and technology.
One example is its recently launched AI-powered job matching capability within ‘Rewards AI’. The solution combines rewards data and generative AI technology, providing recommendations to HR and compensation professionals based on WTW’s job content and survey methodology. It can also explain the rationale behind each recommendation and ensure human experts remain in control of the final decision.
“We want to build on this approach across our solutions, using AI where it can increase efficiency and consistency, while continuing to strengthen the trusted, granular data, and expertise that clients need for complex workforce decisions,” shares Raymond Lu, Head of Work & Rewards, China, Hong Kong and Macau at WTW.
“We also look forward to continuing the boardroom conversation around what AI means for work, skills, and workforce strategy.”
Balancing cost management and employee experience
Alongside workforce transformation, employers are also facing mounting pressure to manage benefits costs without undermining the employee experience.
To address this challenge, WTW helps organisations understand the factors driving rising benefits costs and use a combination of data, technology, broking, and plan design to strike a better balance between affordability and the benefits employees value most.
Central to this approach is the company’s ‘ACT’ (Avoid, Control and Transfer) cost model, which supports employers in balancing expenditure with employee needs.
“The aim is not simply to reduce costs, but to help employers invest in benefits more effectively and deliver programmes that remain relevant and valued by employees,” says Lam.
Looking ahead
WTW believes future-ready talent and workplace strategies require organisations to remain open-minded and embrace new technologies.
Data will also play an increasingly important role in helping employers answer critical questions around workforce skills, emerging roles, competitor hiring trends, and future talent needs.
As the team looks towards 2027, WTW plans to continue bringing together AI, data, and human expertise to help employers make more informed workforce decisions. At the same time, it will continue supporting organisations as they navigate the complex intersection of workforce transformation, rewards, and employee benefits.
Photos / WTW
Read more interviews on why organisations have won trophies for their HR practices – head over to our Behind the Win section!
Want to be part of the celebration next year? If you’re ready to showcase your achievements and join the ranks of our winners, we’d love to hear from you! Reach out to Gloria Yam to learn how you can enter the awards and stand a chance to win.
Are you a respected industry leader? We’re also inviting senior HR professionals to join our esteemed panel of judges. If you’re passionate about recognising excellence and shaping the future of the industry, contact Selina Kwok to explore judging opportunities.
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