SUBSCRIBE: Newsletter

Human Resources



robot and human shaking hands - 123RF

20% of employers plan to hire because of automation

HR Masterclass from Human Resources magazine: High-level HR strategy training workshops
led by the world's most respected HR thought leaders & strategists.
Review the 2019 programme here »


As companies go digital, instead of needing fewer people, in the near-term, most will need more people, found ManpowerGroup’s new report.

The new report titled “Robots Need Not Apply: Human Solutions in the Skills Revolution” found that 86% of the 20,000 employers surveyed across 42 countries, including Singapore, were planning to increase or maintain their headcount in the next two years because of automation.

ManpowerGroup automation report 4


A deeper look showed that the impact of automation varies across functions, with IT coming out on top with the highest increase (+9%) followed by frontline and customer-facing (+6%). On the other hand, those hardest hit were the administrative and office function (-7%) and the finance and accounting function (-3%), experiencing the greatest decrease in headcount as a result of automation.

ManpowerGroup automation report


The report also noted that the rise in consumerism and the value companies now place on customer service is increasingly evident in the digital world and human strengths are more valued than ever before.

The most valued soft skills include communication skills, both written and verbal (56%), collaboration (55%), and problem solving (54%). However, these skills were also among the hardest to find.

ManpowerGroup automation report 2


Additionally, the report revealed the most sought after skills in each function. With problem solving skills emerging among the top three across functions.

ManpowerGroup automation report 3


Jonas Prising, ManpowerGroup’s chairman and CEO, said: “Digitisation is happening at an unprecedented pace and every industry and function will be impacted. This is good news for people — providing they have the right skills mix to augment rather than compete with technology.

“As employers, we need to identify skills adjacencies that create clear career paths for people, from this job to that job, and we must develop faster reskilling programs with shorter bursts of on-the-job, experiential training. ”

ALSO READ: Banks in Malaysia may realign workforce due to automation

Photo / 123RF

Don't miss the opportunity to shout about your successes in recruitment and talent acquisition - the Asia Recruitment Awards is
the only regional awards to celebrate the best in-house teams and recruitment solution providers.
Entries open until 22 February 2019! Enter your entries now »

Read More News