Malaysia’s Public Service Department (PSD) has expanded 10 pension service counters, known as MyPesara, in every office of the State Secretary (SUK Negeri), to facilitate the retirement of government pensioners, as reported in Utusan.
According to a media release, these MyPesara counters would allow retirees to seek advice and guidance of retirement affairs, providing a place for these pensioners to engage services more conveniently. Previously, such services were only available in selected locations.
It stated: “The absence of a non-state office mentioned made it very difficult for the group pensioners to receive services. Accordingly, to improve the level of service to be more efficient and comprehensive, placing a service counter at every State Secretary Office is seen as a pure effort that reduces the burden and the costs of retirees as travel distance can be reduced.
“On average, they are more comfortable to come face-to-face to seek advice.”
In line with that, the Human Resource Management Divisions in each state office have held Training of Trainers (TOT) programmes, in collaboration with the PSD, to enhance the understanding of retirement management in the appointed officers.
Further, both parties have launched HR Day, in efforts to improve the efficiency of HR governance in the departments of each public service agencies.
In fact, the second edition of HR Day was held in Melaka from 25 to 27 June this year, following the first edition held at the Perak SUK on April 29 and April 30.
Apart from the above, there is also the ‘Go Padang’ programme, which aims to strengthen Malaysian civil servants’ understanding of the basic issues faced by the government, through circulars that would assist in resolving HR matters in their respective agencies.
In other PSD-related news, the department announced in a Service Circular yesterday (17 July) that effective 1 August 2019, it will be rolling out the flexible working hours scheme, or waktu bekerja fleksi (WBF), in all federal departments across Malaysia.
Earlier this year in March 2019, the scheme was piloted in all ministry and federal departments in selected states – Putrajaya, Kuala Lumpur, Johor, Terengganu, Perlis, Perak, Sarawak, Sabah and Selangor.
Based on the results of this pilot, the government has agreed to implement this WBF in all Federal Government agencies nationwide.
With the implementation of this WBF, official office hours in all states will now begin at 7.30am and end at 6pm, while on Thursdays, civil servants in Kedah, Kelantan, Terengganu and Johor can start at 7.30am and end at 4.30pm.
For more details on the specific flexible work timings, refer to the tables in this circular.
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