East-West train line closures: What commuters need to know

1,200 staff will be deployed by SMRT during shortened service hours on the ground at ten stations on the eastern part of the East-West Line (EWL), starting 5 January, as reported by Channel NewsAsia.

The affected hours will see 20% more staff, including bus captain, crowd marshals and station personnel deployed on the ground to handle queries and provide information to commuters.

SMRT director of operations support and resource management Vincent Gay told Channel NewsAsia: "What we experienced in the western sector is actually a lot of (commuters) asking how to do this and that. So, we want to give a bit more so-called human interaction with commuters in terms of how to travel."

An increase in the number and size of signs around the stations will also be used to inform commuters about the closures.

Lead image and graphs / SMRT