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What does it take to be an award-winning organisation?



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Experts from Tripartite Alliance for Fair & Progressive Employment Practices (TAFEP) highlight the key attributes of exemplary employers.

The inaugural Tripartite Alliance Award saw 24 organisations being recognised for their excellence in fair, responsible and progressive employment practices. These winners demonstrate it takes more than just good practices to win an award. To be a truly exemplary employer, leadership values and an enabling organisation culture also play a critical role.

The attributes of winning organisations may be classified into four main areas:

1. People-centric leadership through trust and empathy

These organisations are committed to helping employees overcome their personal and work-related challenges to perform their roles effectively. Leaders mirror the traits of their organisation’s core values and invest time and resources to advance workplace standards.

Aerospace Component Engineering (ACE) Services acquired new tooling and machinery to reduce the amount of physical effort and  hand-eye coordination required for manual tasks. By considering the wellbeing of its employees across the different age groups, ACE Services has successfully built a culture
of equality, empowerment and inclusion.

2. Offering fair opportunities

These organisations also demonstrated an overarching principle of fairness embedded across their HR and employment practices. They recruit candidates based on objective criteria, provide equal training and development opportunities, make work-life programmes available and assess work performance fairly.

In light of rapid digitisation and automation, having a mindset that embraces change is important.

Mandarin Oriental, Singapore adopts such an inclusive approach. Potential candidates are given a fair opportunity to demonstrate their knowledge, skills and experience, as the hotel leverages assessment tools, behavioural-based interviews and a final review by their executive committee and general manager for managerial positions.

3. Listening strategy

Understanding that employees are a source of good ideas and can be co-creators of practical solutions, exemplary organisations establish clear and structured communication strategies to facilitate regular pulse checks on employee engagement levels and areas for improvement.

One example is Aviva Singapore, who introduced a 16-week paid parental leave scheme following feedback from employees, to support greater involvement of new fathers in the care of their newborn.

4. Embracing change and technology

In light of rapid digitisation and automation, having a mindset that embraces change is important. Progressive organisations are those that actively adapt best practices from within and beyond their industries to enhance their policies so as to meet changing business and employee needs.

Ministry Holdings’ passion for learning best practices has led to its use of innovative training methods. The professional cleaning service provider now incorporates virtual reality as part of its training methodology to better equip employees with the necessary knowledge and skills.

These award-winning organisations have reaped tangible benefits such as lower attrition rates, higher productivity and better business outcomes. They validate the importance of constantly evolving, continually moving forward in their people practices and always keeping employees at the heart of their progress.


Visit tafep.sg for more information on the Tripartite Alliance Award.

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