94,329 insured workers have yet to receive compensation from Thai government due to PromptPay issues

Employers with employees whose payments have not been processed will be contacted by the Social Security Office, to get these employees to link their PromptPay with the ID card number for future transactions.

Thailand’s Ministry for Labour is facing difficulties in issuing compensation to insured workers under Section 33 due to PromptPay account problems, Minister for Labour Suchart Chomklin said on Saturday (14 August 2021).

This compensation, announced in late July 2021, is to help insured workers and entrepreneurs in 13 provinces—Bangkok, Nakhon Pathom, Nonthaburi, Pathum Thani, Samut Prakan, Samut Sakhon, Narathiwat, Pattani, Yala, and Songkhla. Chachoengsao, Chonburi, and Phra Nakhon Si Ayutthaya—and of various business sectors, such as construction and food and accommodation services tide through the pandemic.

About PromptPay, according to Minister Suchart, problems arose because Thais:

• Did not link their accounts with PromptPay (91,462 cases)
• Did not have accounts (901)
• Had closed accounts (1,200)
• Had incorrect account numbers (73)
• Had accounts with “conditions” (15)
• Had faulty accounts where transactions could not be processed (678)

This has resulted in 94,329 unsuccessful cases of transfer as of 13 August 2021, the Minister shared. That said, 139,401 transfers were successful.

“For those who have not received money, the Social Security Office will send an identification number to the employer to inform employees whose payment has not yet been processed, so that they can link their PromptPay with their ID card number.

“The Social Security Office will attempt the transfer every Friday,” Minister Suchart added.

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Image / The Ministry of Labour

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