SUBSCRIBE: Newsletter

Human Resources



confused businessman

Staff say HR departments are ‘not very useful’

HR Vendors of the Year Awards is back again for its 5th year with a fascinating gala night to celebrate the best HR vendors in Hong Kong. Winning is both an affirmation of the exceptional quality of your work in the industry and among peers. Enter Awards now
Contact us now for more details.

HR professionals, get ready for a rude awakening.

Not only do your firm’s employees don’t know who you are, they don’t think you’re doing a great job.

According to a recent survey conducted by YouGov on behalf of People Management, HR departments are consistently rated as “not very useful” by the majority (27%) of staff.

The survey identified eight areas in which employees thought their HR departments were not being useful.

These included shaping the organisation’s culture (27%), ensuring the right mix of talent (25%), developing and training people (25%), rewarding people (27%), managing performance (26%), managing individuals’ wellbeing at work (21%), administering working conditions (pay, benefits, time off etc) (17%) and establishing adequate organisational policies (18%).

To make things worse, the survey added it is not uncommon that employees don’t really know what their HR department does.

It found that 58% of the 1,150 employees polled thought the HR department is mainly responsible for grievances.

This was closely followed by recruitment (57%), compliance with employment law (57%), contracts (54%) and disciplinaries (54%) rounding up the top five.

Ranking low on the list were more strategic responsibilities such as career progression (22%) and organisational strategy (14%).

In fact, 5% of those polled had absolutely no clue what the department does.

How close is HR to becoming a strategic business partner?
Why are some companies saying no to HR departments?

The survey also delved into what employees thought of the people running the HR department.

A fifth of staff were of the opinion that the HR director carries out the majority of HR-related work, 15% thought HR is the office manager/administrator’s job, 14% thought the line manager is responsible while only 9% felt that the senior manager/leader or HR business partner does most of the HR related work.

Shockingly, the survey also found that almost half of employees have not had any contact with their HR department in the past year.

Image: Shutterstock

Uncover and learn about complex HR innovation tools and strategies at Accelerate HR from Thailand's largest employers including Agoda, DKSH, Fonterra, FWD, Kasikornbank, Minor Food, Nissan Motor and more.
Happening in Bangkok on 26-27 November, group discounts when you bring your team.

Read More News


Leave a Reply

You must be logged in to post a comment.