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The modern workplace is both a daunting and an exciting prospect.
But is HR prepared for the future of work? Human resources practitioners can be engulfed in a mix of doubt and confusion when this question is posed. But fear not, here are five tips to help meet the challenges head on.
Build a workforce that is ready for the future
Flexible working, agile team structures, collaborative workspaces and the dynamic between humans and technology are among the key trends impacting the workplace.
How well HR leaders grasp the significance of these developments is a crucial factor. HR needs to become comfortable with being out of its comfort zone. Technology and the potential it brings need to be embraced by all.
AI and hiring
An increasingly commonly asked question is: “Could we get to a point where a candidate never meets another human during the whole recruitment process?”
For many HR practitioners, this is not a desirable outcome. Despite the fact that many organisations are testing different AI and tech-enabled recruitment tools, recruitment still relies on the human touch – and both the EQ and IQ – brought by those doing the hiring.
That said, AI is going to play an increasingly important role in the recruitment process. At IBM, for example, it already is. HR was the first department at IBM to deploy AI, resulting in a US$350 million boost to revenue and improved employee engagement – a good example of HR impacting the bottom line.
At Human Resources’ Talent Management Asia conference earlier this year in Hong Kong, when a speaker asked a ballroom of 200 HR delegates who used predictive analytics in their organisation, less than 10 hands went up.
The phrase “predictive analytics” can sound scary and intimidating. However, this doesn’t need to be the case. It should be considered a friend rather than a foe. It can help with any number of everyday problems – from maximising office space to updating the maternity leave policy.
The employee as the customer
When employees expect their HR systems to be as easy to use as Deliveroo or Netflix, how can HR leaders guarantee adoption and engagement of HR tech? For the majority of organisations, it’s no longer enough to just have a strong employer brand.
We need to understand our employees as well as we understand our customers. HR professionals need to evolve their strategies to provide a competitive and rewarding experience for the entire employee life cycle.
Organisations are changing – as seen in today’s multi-generational, multi-cultural workforces. Millennials already make up the largest segment of the workforce.
And with the impact of digital transformation, organisations are changing accordingly. This brave new world needs to be embraced. Data creates insight, insight creates learning, and learning creates change.
Parts of this article were first published on LinkedIn.