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Performance review company SAP scraps annual reviews



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The German performance management software developer SAP is moving away from annual performance reviews, stating they are too expensive, time-consuming and often demotivating.

To replace the annual review, SAP is currently testing a new process which includes more regular check-in talks, with the aim to roll it out to its 80,000 workforce in 2017.

With the move, Europe’s largest software producer joins an ongoing trend of eliminating annual appraisals from the performance management process.

“Grading workers did not work”, SAP’s head human resources for Germany, Wolfgang Fassnacht, told Reuters. “People are open to feedback, also to harsh criticism, until the moment you start giving scores. Then the shutters go down”. He added that the old, static system no longer reflects the dynamic workplace SAP is operating in.

The decision is in line with previous research conducted by William Marsh Rice University, which found businesses would be better off providing regular and frequent feedback on employee performance, as opposed to annual sessions.

Yet despite moving away from employee rankings itself, SAP plans to continue the sale of its annual performance assessment software. That might turn out to be a wise decision, since other evidence suggests that abandoning performance ratings often doesn’t have the effect companies hope for.

According to a recent study by research and technology company CEB, 84% of companies are making changes to their HR performance systems in an attempt to get better results. Yet at most companies, the overall result is a  10% drop in employee performance.

While employers hope to free up time for informal feedback, help managers differentiate more accurately, and improve employee engagement, the opposite tends to happen. The study lists the following four main unintended outcomes of eliminating annuals rankings:

  • Manager conversation quality declines by 14%
  • Time spent on informal conversations decreases by 10 hours
  • Top performers’ satisfaction with pay differentiation decreases by 8%
  • Employee engagement drops by 6%

Where the research is conflicted, it seems employees are in full agreement about the use of annual performance reviews. Last year, a survey from Bamboo HR found that regardless of their ranking, very few of them prefer to be given feedback via a scheduled performance review. Only 4% of all employees felt that they are the best way to motivate and engage employees.

ALSO READ: IBM’s George Avery on the new performance management system

(Photo courtesy: SAP AG / Kay Herschelmann)

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