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PayPal to close Malaysia Operations Centre by end 2019, is offering VSS to staff

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In a statement to Human Resources,  a PayPal spokesperson has confirmed the closure of its Malaysia Operations Centre, set to take place by the end of this year.

According to the spokesperson, the work currently being delivered at the centre will gradually be moved to other locations. While it will affect employees, the exact number has not been disclosed. It was also stressed that this internal reorganisation will not affect the company’s customers in Malaysia.

Citing the reasons for this move, the spokesperson said: “We regularly review our global site structure and staffing to ensure the support and services we provide at each site best meet the evolving demands of our customers.

“Our Operations Centre in Malaysia has done a remarkable job serving our customers since the site opened in 2011. However, this decision was made to align our investment in sites that are better equipped to support the future needs of our customers and our company.”

As for the employees, PayPal is offering them voluntary separation schemes (VSS). The spokesperson explained: “Our priority now is to do everything we can to set up our employees for future success and we are fully committed to helping them as they transition to the next step in their careers.

“As well as offering comprehensive separation packages, we have built an on-site careers centre to promote job opportunities and provide immediate assistance to employees.”

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