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Amelia artificial intelligence IPSoft

Meet Amelia, the employee of the future



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Amelia speaks and reads 20 languages. She works day and night, and does not believe in a work-life balance. She will help you plan your business trip, and she understands your mood and will react around you accordingly.

But Amelia is not the perfect employee – well, not a human one, anyway.

She is an artificial intelligence (AI) machine that can understand, learn, and empathise like a human being.

Launched by IT infrastructure company IPSoft, Amelia has been named after American aviation pioneer, Amelia Earhart, and is a product of 15 years of research.

What makes Amelia different from other AI platforms is her ability to function just like her human colleagues, except that she is a much faster learner. The company explains her work process flow:

  1. She listens, understands, and clarifies.
  2. She executes a process to solve the issue.
  3. If she can’t provide an answer, she escalates to a human colleague.
  4. She then observes her colleagues’ actions and learns for the next time.

She is currently being piloted in areas where it is possible to automate knowledge work, such as, technology help desks, procurement processing, and financial trading operations support.

Image: IPSoft Vimeo

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