Human Resources magazine’s HR Masterclass Series comprises a series of specialised courses encompassing a wide range of topics highly relevant to the current-day HR practice.
Specially crafted to fill the needs of all HR practitioners, each HR Masterclass will equip attendees with specific skills and tools that will take their respective job function to the next level.
Each training session is led by a prominent trainer who is a subject expert with many years of industry experience. Class-size for each session is kept small to ensure attendees get to learn and interact as much as they can from the trainer in the most conducive and comfortable setting.
Design Thinking for HR
According to the Design Management Institute, 2016, companies that integrate design thinking into corporate strategy can outperform industry peers on the S&P 500 by as much as 211%.
Thinking like a “designer” can significantly elevate your business performance by changing the way your organisation develops products, services and processes.
Design Thinking is a recent solution-based approach used in Business and IT to achieve better project results. However, in recent years, it has been proven to create new solutions for any application, especially on human-centred designs. Therefore, the application for HR executives has been highly adopted.
It is extremely useful in tackling complex problems that are ill-defined or unknown, by understanding the human needs involved, by re-framing the problem in human-centric ways, by creating many ideas in brainstorming sessions, and by adopting a hands-on approach in prototyping and testing.
Led by an HR digitalisation, business strategy and leadership expert from Singapore, this two-day workshop introduces a powerful solution-based methodology aiming to benefit customer-centric organisations, which are willing to innovate in a very conscious way. The trainer will also share real-world case studies and strategies to maximise the benefit of his knowledge and experience.
Through highly interactive discussions and activity, delegates will learn about how companies approach Design Thinking and the organisation elements associated with the approach. Hands-on exercises which aim to cement newly-acquired knowledge and skills on the key elements of Design Thinking will be assigned during the course.
Digital HR Transformation
As the world around us becomes increasingly focused on digital technologies, HR departments must also keep pace by leveraging digitalisation to help transform the HR function as well as the organisation as a whole, improve work processes and raise efficiency. The end result could benefit millions around the world who go through the entire employee experience from recruitment and onboarding, learning and development, to career progression and retention.
HR transformation has to involve end-to-end digitalisation instead of just providing automated systems for employees to use. A concerted effort at redefining and integrating how people go about their daily tasks is necessary to reap the benefits of digitalisation, together with the application of new tools, frameworks and strategies in order to make things work. This complex task goes way beyond the scope of a software vendor, and requires tapping on a high level of expertise from an experienced professional well versed in the business application of such technologies.
Led by an HR digitalisation expert from Singapore, this two-day workshop involves highly interactive discussions and activity, real-world case studies and strategies to maximise the benefit of the trainer’s knowledge and experience. A comprehensive approach encompassing preparation for digitalisation, a human capital framework and digital-people strategy, business application across HR areas and change management will be employed during the course. Delegates will gain a holistic understanding and appreciation of the positive contribution they could deliver to the overall business.
Progressive Performance Management
Deloitte’s 2018 Global Human Capital Trends found that 76% of global business and HR leaders said they have reinvented Performance Management to be more continuous, yet 91% of companies still follow the utterly conventional practice of conducting salary reviews only once a year or even less.
If performance management is designed to drive employee performance, rewards and organisational effectiveness to meet business needs, why do many such processes focused on providing feedback to employees fail a great deal of the time? The feedback process of catching people doing something wrong should be stopped and moved to a feedforward process that engages people to enable employees to be a success in meeting their commitments.
It is time to assess the usefulness of your performance management system – it is no longer adequate to just update processes but keep your appraisals and Likert scale that don’t work for you and your employees as they are. Why are you attempting to follow the crowd with ‘agile’ performance management when it might not be right for your firm’s culture or your geographic culture?
Too many organisations around the world have jumped on the ‘agile’ performance bandwagon without taking into account the impact of the history of the specific firm and the firm’s culture. Furthermore, there has been little attention paid to understanding the effects of the geographic culture of a company. What works in one part of the world might not work the same in a different geography. How do you become aware of the sensitivity of local cultural issues and use them to build an employee-friendly and focused talent management process explicitly regarding employee performance and engagement?
Our two-day in-depth course on performance management will provide new insights and ideas to ensure that the forward facing performance interaction through dialogue between a manager and a direct report is meaningful, honest and impactful. This approach has a proven ROI for the company as measured through increased productivity, engagement and higher rates of retention. Led by a subject matter expert who has comprehensive knowledge of performance management, this course is aimed at HR leaders and line managers who wish to know exactly how to implement an employee performance system underpinned by objectives and behavioural competencies as part of an overall performance approach.